Sales Administrator

• Efficiently handling, routing, and escalating inquiries from Electricity Suppliers regarding delays in request implementation, meter reading confirmations, incorrect representation issues, and related matters
• Maintaining a high standard of communication with Electricity Suppliers, ensuring the smooth and efficient operation of the dedicated supplier support inbox for incoming complaints, request status updates, and metering data issues
• Providing prompt, first-level resolution for supplier requests, ensuring accurate and standardized internal routing to specialized teams when further escalation is required
• Tracking outstanding Supplier requests and providing regular, structured updates to relevant internal business units to ensure timely resolution
• Adhering to strict qualitative and quantitative Key Performance Indicators (KPIs) to maintain high service delivery standards

• Proven experience in a Sales Support, Back Office, or Customer Service role
• Exceptional organizational and communication skills
• Proven ability to manage multiple requests and prioritize tasks effectively in a fast-paced environment
• A team player with a strong customer-centric approach and attention to detail
• Bachelor's degree (AEI) in Mathematics, Sciences, Economics, or a related field
• Excellent command of the English language (written and verbal)

Master's degree in a relevant discipline