Sales Administrator

• Manage the shared inbox to ensure timely responses to customer enquiries
• Answering office telephone, handling inbound calls with professionalism, providing excellent customer service
• Process and monitor pricing and account queries, including issuing and gaining approval for credit notes
• Create and maintain accurate account information (invoicing addresses, primary contacts, etc.)
• Support the after-sales servicing and repair process
• Provide administrative support to sales managers and account managers
• Maintain accurate customer and account data (updates, deduplication, cleansing)
• Support end-users with day-to-day CRM queries, basic troubleshooting, and best-practice guidance
• Assist with CRM updates and configuration tasks under guidance (fields, forms, workflows)
• Generate and distribute sales reports and dashboards to support the commercial team

• Proven experience in Sales Administration, Customer Service Admin, or similar
• Confident user of Microsoft Office (Excel, Outlook, Teams)
• Dynamics 365 CRM experience desirable
• Excellent communication skills (phone, email, Teams)
• Organised, proactive, and detail-oriented with a problem-solving approach
• A strong team player who takes initiative and demonstrates a can-do attitude
• Positive mindset with a focus on continuous improvement

Dynamics 365 CRM experience

• 25 Days Annual Leave + 8 Bank Holidays
• Pension (6% employer / 2% employee)
• Life Assurance
• Health Cash Plan
• Share Incentive Plan
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Long-Service Holiday Rewards
• Discounts to Local Attractions
• Free Parking Available
• Flexible start & finish times
• Early finish on Fridays