Sales Administrator

The Sales Administrator / Export Administrator plays a key role in supporting the sales function and managing all administrative aspects of domestic and international orders. This role ensures sales orders are processed accurately, export documentation is compliant, and customers receive a smooth, professional experience from order through to delivery.

• Process and manage sales orders from receipt to dispatch
• Prepare quotations, sales confirmations, and invoices
• Maintain accurate customer and order records within CRM/ERP systems
• Act as a point of contact for customers, handling enquiries and order updates
• Support the sales team with reports, forecasts, and administrative tasks
• Coordinate with production, warehousing, and logistics teams to meet delivery deadlines
• Prepare and manage all export documentation (commercial invoices, packing lists, certificates of origin, etc.)
• Ensure compliance with international trade regulations, customs requirements, and Incoterms
• Liaise with freight forwarders, shipping agents, and couriers
• Arrange international shipments and track deliveries
• Ensure correct commodity codes, duties, and shipping terms are applied
• Maintain accurate records for audits and compliance purposes
• Maintain organised digital and paper filing systems
• Support finance with billing queries and payment follow-ups
• Assist with continuous improvement of sales and export processes
• Provide general administrative support to the wider team as required