Sales Administrator

• Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business
• Up-sell products during client interactions to maximise sales opportunities
• Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses
• Issue quotations to customers, maintaining accuracy and compliance with company guidelines
• Liaise with clients regarding lead times, updates, and order statuses
• Track sales leads and inquiries, maintaining accurate and updated records
• Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns
• Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout

• A confident and professional telephone manner with excellent communication skills
• The ability to thrive in a fast-paced sales environment, meeting targets and deadlines
• A customer-focused attitude, always aiming to provide the highest level of service
• A genuine drive and ambition to achieve exceptional results for clients
• Excellent MS Office skills, particularly proficiency in Excel

Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home