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Sales Administrator

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360 Resourcing Solutions

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Location:
United Kingdom , Birmingham

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

25500.00 GBP / Year
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Job Description:

At Hozelock, we’ve been helping people nurture their gardens for generations. From innovative watering solutions to trusted gardening tools, our products are designed to make growing easier, more enjoyable, and more sustainable. But behind every great product is a great team. We’re a company that values curiosity, craftsmanship and collaboration, where ideas are encouraged, expertise is shared, and people are empowered to make a real impact. If you’re passionate about quality, innovation and being part of a business with a proud heritage and an exciting future, Hozelock could be the place for you.

Job Responsibility:

  • Receive customer orders and enquiries by telephone, email, EDI and fax
  • Responsibility for processing high volumes of orders for all customers - UK, subsidiaries and Overseas in the agreed lead time
  • Handle customer enquiries and resolve any problems that may arise
  • Maintain strong relationships with existing clients to foster loyalty and retention
  • Validation of orders (to ensure correct order details are input)
  • Deal with document filing in a timely and efficient manner
  • Liaise with Planning, Factory and Warehouse on relevant issues regarding availability and delivery
  • Supply stock availability information to Account Managers and customers when required
  • Coordinate and respond to correspondence for orders and shipments
  • Process sample sheets for commercial and international customers
  • Supply delivery information and deal with carrier enquiries
  • Supporting the internal account managers with general operations to help reach the team's objectives
  • Ensure excellent service is given both internally and externally

Requirements:

  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software
  • Previous experience in sales administration or relevant administrative roles
  • Strong organisational and multitasking skills
  • Excellent communication skills, both written and verbal
  • A proactive approach and the ability to work independently as well as part of a team
  • Good basic standard of education required (GCSE level minimum)
  • Knowledge of SAP would be an advantage
  • A further administration (or similar) qualification would be advantageous
  • Any IT qualifications would be a benefit (ECDL or similar)

Nice to have:

  • Knowledge of SAP
  • A further administration (or similar) qualification
  • Any IT qualifications (ECDL or similar)
What we offer:
  • Life assurance (x4 annual salary)
  • Health Cash Plan (Bronze cover)
  • Employee Assistance Programme
  • Staff shop (discounted)
  • Free onsite parking with EV Chargers

Additional Information:

Job Posted:
May 10, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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