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Do you have experience in a Sales or customer focused administrative environment? Do you consider yourself to be IT literate? Are you based in or around Coalville? If the answer is 'Yes', then Holcim are looking for someone like you to join their internal sales and customer service team The successful applicant will be someone with previous sales administration experience who considers themselves to be a team player, open minded and resilient.
Job Responsibility:
Accepting orders via telephone from new and existing customers
Accepting orders via an online portal
Managing the input of orders and ensuring availability of product
Pricing of product
Arranging delivery of product
Offering customer support to stakeholders
Communicating with internal and external contacts in a clear and efficient manner
Providing resolutions to all queries raised
Signposting stakeholders in the right direction for queries you are unable to resolve
Handling any complaints in a quick and effective manner
Collaborating data into IT systems
Requirements:
Prior experience in a customer facing or sales administrative role
Capacity to operate with minimal supervision
Strong IT literacy skills with MS Office and google
Experience with in house IT systems
Confident telephone manner
Strong verbal and written communication skills
Excellent interpersonal skills
Great attention to detail
What we offer:
Advice and editing on your current CV
Dedicated team throughout your journey within the role
Paid holiday
Exclusive online services including restaurant and retail discounts