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A leading retail and distribution company with both high street and multinational presence. With a commitment to innovation, they have built a strong reputation for delivering high quality products to their customers. They offer a rewarding place to work and have a strong emphasis on teamwork, recognising success and rewarding achievements.
Job Responsibility:
Process orders through the system, from sales source to despatch, ensuring accuracy and timeliness
Upload new products to both Amazon Seller Central and the company website
Create and maintain accurate sales order processing procedures
Answer internal telephone calls, resolve customer queries, and maximise sales opportunities through link selling and upselling
Respond promptly to external emails, providing excellent customer service
Communicate effectively with colleagues, ensuring internal emails are dealt with promptly
Provide customers with accurate information about products and company services
Attend work-based training as required
Support warehouse processes, including pick/pack and despatch, and assist with postal and courier services
Occasional attendance at retail and trade shows may be required
Requirements:
Previous experience in an office based role
Enthusiastic and positive working attitude with a willingness to learn
Adaptability and flexibility
Ability to prioritise tasks and stay organised
Good IT skills, including a working knowledge of Excel, Word and ideally Ecommerce, and Social Media platforms
What we offer:
22 days holiday & Bank Holidays (rises with length of service)