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This opportunity will see you supporting a portfolio of clients, managing queries through to resolution, and ensuring a smooth, professional service at every stage. You'll play a key role in maintaining strong relationships and delivering consistently high standards.
Job Responsibility
Acting as a key point of contact, building trusted relationships with clients
Managing queries from initial contact through to resolution in a timely, professional manner
Working closely with internal teams and external partners to keep processes running smoothly
Providing clear updates and confidently managing expectations
Delivering a consistently high standard of service across all interactions
Maintaining accurate records and supporting overall team performance
Seamlessly working across multiple systems and portals to manage queries efficiently
Requirements
Experience in customer service or a client-facing administrative role
Strong communication skills with a professional, confident approach
Highly organised with the ability to manage multiple priorities
A proactive, solutions-focused mindset
Comfortable working in a fast-paced, structured environment
What we offer
Competitive salary
Private medical cover & death in service (post-probation)