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Our talented Administrators are the heart and soul of our Sales team providing invaluable support to our Customer Success Managers (CSMs) and our Contracts Manager. This role is all about teamwork and extends beyond the sales office, working alongside customers and other key business areas including marketing, support, delivery and product development to ensure we deliver a first-class service. You will love all things admin and enjoy a challenge in a busy, and fast-paced environment. This role will suit someone who is looking to build on their core administration skills, and provides plenty of scope for learning and further development giving you the opportunity to achieve your own career objectives.
Job Responsibility:
Compiling information for customer visits and meetings
Handling telephone and email enquiries
Monitoring mailboxes when CSMs are out on the road and on holiday
Booking appointments for CSM customer visits
Managing and updating CRM records
Creating quotes and proposals
Maintaining data in Excel spreadsheets
Liaising with other departments to support sales activity
Carrying out analysis of sales activity & producing reports
Ensuring all documentation is produced to a high standard and in line with our company brand guidelines
Providing ad hoc reception cover to meet and greet visiting customers
Requirements:
Excellent organisational and administrative skills
The ability to multi-task with a high degree of accuracy
Exceptional written and oral communication skills
The ability to manage customer data accurately and in confidence
A team player
High degree of competency with Microsoft Office, in particular Excel, Word and Outlook
Nice to have:
Experience of working in a busy sales environment as a first-class Administrator
Knowledge and/or experience of working in a software or technology business so have some familiarity with our products and services
The ability to absorb and retain information quickly
Can demonstrate a commitment to creating a first-class customer service environment
Good listening skills to be able to understand and act upon project briefs
Can do attitude
What we offer:
25 days of holiday plus 8 bank holidays
The option to buy or sell additional holiday days
Target related bonus
Private healthcare
Support for your learning, development and career growth