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Supporting an engineering business based in Bradford BD8. You will be part of a team providing a central point of contact for their clients, engineers and departments. The role could go permanent for the right candidate.
Job Responsibility:
Delivering outstanding customer service by responding promptly while always remaining courteous and professional
Responding to phone calls and emails from the UK and globally
Use of effective communication to proactively manage customer expectations
Produce RAM's and Method Statements prior to the service engineer attending site
Upload all relevant documentation for the engineers visit, prior to them attending site
Issue visit reports to the customers and liaise with spares should any follow-up work be required
Liaising with suppliers for updates on orders to ensure they will arrive on site before the engineer's attendance
Updating internal systems regarding client's orders
Requirements:
Previous experience as a Sales Administrator/ Service Coordinator
Excellent communication skills
Have the ability to work under pressure
Ability to organise and multitask, with excellent time management
IT Literate- Excel, Outlook, Sage or other internal CRM Systems
Nice to have:
Experience using RAMs and Method Statements
What we offer:
Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
28 days paid annual leave (Based on a weekly accrual)
FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service
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