Sales Administration Officer

• Sales Administration and Management of the IEA webstore: handle incoming orders, issue invoices, monitor customer database (CRM, Webstore)
• Ensure high quality customer service by responding to general requests, inquiries and claims
• Assist with the upload of products on the webstore
• Payment Tracking: Registration of payments received in the OECD financial information system (SAP), validation of the payments in the Webstore
• Follow up with clients on pending invoices
• Data Licensing and Compliance Policy: Assess customer needs and apply IEA data compliance policy
• Negotiate licence agreements with customers and draft contracts
• Reporting: Prepare the quarterly financial reporting
• Creation of ad-hoc analytical reporting on sales activity, update of sales metrics/statistics

• Higher education diploma (BA/Bsc or equivalent) in a relevant discipline/area
• Experience in administrative tasks and processes, ideally in marketing and/or sales in data/information services
• Strong organizational skills and ability to work independently as well as a team
• Strong customer focus with ability to support conflicting priorities
• Ability to exercise tact, courtesy and diplomacy when working with internal stakeholders
• Knowledge of digital communication, e-commerce
• Good knowledge of CRM and Sales platform and/or other IT/web platforms
• Very good proficiency in the use of Excel/Power BI or other tools
• Fluency in English, and very good level in French

• Interest in the energy sector or a related technical field (environment, technology, etc.)
• Experience in a public institution or international organization that sells publications or data
• Knowledge of other languages

Allowances based on eligibility, exempt of French income tax