Sales Admin - Capital One Arena

• Reconciles account status using invoicing and payment activity analysis
• Reconciles refund status using invoicing, payment, adjustment and receipt write off activity
• Review pending adjustment requests for accuracy and adherence to current policy standards
• Researches and reconciles misapplied payments
• Respond to invoice / statement requests
• Assist Collections floor and Credit department as needed
• Assist with metric gathering as needed
• Special projects and other duties as assigned or requested
• Performs reconciliations for assigned accounts to maintain accuracy
• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
• Communicates via email, letters and phone conversations with customers concerning account status

• High School Diploma or Equivalent
• 2 + years of credit/collections experience (preferred but not required)
• Must have demonstrated good performance
• if in customer service, must have good quality scores
• Excellent customer service skills a must
• High level of organizational skills, integrity and accuracy
• Strong communication skills with excellent written and verbal communication
• Strong attention to detail, analytical and problem-solving skills
• Good interpersonal skills working with internal and external customers

2 + years of credit/collections experience

• medical
• dental
• vision
• work/life resources
• retirement savings plans like 401(k)
• paid days off such as parental leave and disability coverage