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Exciting Opportunity: Account Manager Wanted! Are you a dynamic and results-driven professional with a passion for customer engagement? Do you enjoy growing customer accounts while managing existing customers? If so, we want you to join our team as an Sales Account Manager!
Job Responsibility:
Sales Calls: Handle inbound sales calls from the existing customer base with the aim of cross-selling relevant products
New Customer Acquisition: Utilise prospect data to identify and secure new customers while enhancing relationships through referrals
Account Management: Engage in effective account management to uncover current and potential needs, presenting tailored solutions
Negotiation: Work within the established authority structure to negotiate competitive sales prices and close deals
Customer Service Excellence: Interact with customers in a friendly and professional manner
Market Awareness: Stay up-to-date with competitor activity and trends, recording insights in Excel
Issue Resolution: Log and respond to customer inquiries and complaints promptly
Data Entry and Compliance: Maintain accurate records of customer interactions, adhering to data protection regulations
Product Knowledge: Develop and maintain a thorough understanding of the products and services
Requirements:
Proven experience in new customer acquisition and sales generation
Strong account management skills with a focus on customer service and retention
Exceptional negotiation and problem-resolution abilities
Proficiency in data entry and familiarity with Excel
A thorough understanding of compliance standards and IT systems