Sales Account Manager

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will: Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants. Be the primary point of contact and build long-term relationships with customers. Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing. Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users. Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate. Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed. Ensure the support and training to use our tools. Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.