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Sales Account Manager - Italy

Italy, Milan Employment contract · Job Posted March 12, 2026
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Job Description

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

Job Responsibility

  • Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants
  • Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate
  • Be the primary point of contact and build long-term relationships with customers
  • Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing
  • Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users
  • Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
  • Ensure the support and training to use our tools
  • Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants

Requirements

  • 2+ years of experience in account management or relevant roles
  • Native level of Italian and fluent English
  • Fully computer literate - GSuite and Salesforce
  • Self-starter, results-oriented person who loves to reach and exceed targets
  • Knowledge of the revenue management related issue
  • Very comfortable having conversations and negotiations over the phone
  • Analytical and creative mind, able to offer the customers the best solutions
  • Able to quickly establish a climate of trust which conduces to the development of the business relationship
  • Autonomous and familiar to work with KPIs and targets
  • Proven ability to manage multiple projects at a time

Nice to have

  • Experience in the field of the Internet/Tech
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number (20-50) of outbound and inbound calls and portfolios with numerous accounts (from 300 to 1000)

What we offer

  • An awesome team
  • A permanent contract
  • Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
  • Fixed salary and bonus
  • Lunch vouchers available for each working day
  • International teams and a multicultural environment spanning 10 offices across Europe
  • Highly inclusive working environment
  • Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
  • Continuous learning and development programs
  • Free access to the Calm app
  • Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
  • Health insurance fully covered by the company
  • Life & Disability Insurance at no cost to the employee
  • Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure
  • Amazing offices with dining, coffee points and leisure area
  • Team building events
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