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Join our Client Accounting & Advisory Team. In this position you will be responsible for providing exceptional support for our existing customer base and assist with new Sage Intacct implementations. Using prior experience, training, and education, the ideal candidate will demonstrate effective communication and work closely with customers and other team members to resolve challenges and improve customer processes. This is a client-facing role that requires a deep knowledge of ERP solutions coupled with excellent interpersonal, organizational, and communication skills.
Job Responsibility:
Perform business requirements analysis and documentation into functional requirements, process statement of work format for customer acceptance
Train end users on the Sage Intacct system and provide technical support to customers
Develop reports and dashboards utilizing the Intacct tools, and assist with data conversions
Setup and configure third party integration tools
Recognize functional capabilities and limitations for out of the box functionality as well as custom code and ISV solutions
Participate in multiple engagements simultaneously while ensuring deadlines and quality are being met
Managing complex projects from beginning to end
Research and/or escalate complex software issues to identify improvements and opportunities
Work with developers and other team members to define client enhancement needs
Travel to customers as necessary
Requirements:
Bachelor’s Degree in Accounting, Business, MIS, or related field
Minimum of 2 years of experience with Sage Intacct, performing Intacct implementations and/or end user experience
Accounting experience with excellent understanding of financial software
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