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We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Support Engineers based at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards.
Job Responsibility:
Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support
Coordinate shift schedules and allocate resources effectively
Foster a culture of accountability, continuous improvement, and technical excellence
Serve as the main point of contact for the client’s security leadership team
Attend regular client meetings to provide updates, discuss improvements, and address concerns
Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery
Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures or to support moves, adds, and changes
Ensure timely resolution of technical issues and escalate complex problems when necessary
Monitor system performance and implement upgrades or adjustments to maintain optimal functionality
Produce detailed weekly and monthly reports on system health, incident resolution, and maintenance activities
Conduct regular audits to ensure compliance with security standards and contractual obligations
Maintain accurate documentation of all asset changes, repairs, and configuration changes
Identify opportunities for system enhancements and operational efficiencies
Ensure adherence to security policies, procedures, and industry regulations
Support the development of SOPs and training materials for the team
Requirements:
Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals
Proven ability to lead and motivate technical teams in a high-pressure environment
Genetec certification and camera manufacturer-specific training
Excellent communication, client-facing, and problem-solving skills
Strong organizational and reporting capabilities
Ability to manage multiple priorities and work flexible shifts
Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role
Background in electrical engineering, IT networking, or related field preferred
What we offer:
Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs