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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Safety & Security Support Team Leader

United Kingdom, Central London · Job Posted March 22, 2026
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Job Description

We are looking for an experienced Security Team Leader to lead a team of 3x Onsite Safety & Security Support Engineers based at a high-profile & prestigious client site in Central London. This role combines technical expertise with leadership responsibilities, ensuring the smooth operation, maintenance, and optimization of the Video Management System (VMS) its integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards.

Job Responsibility

  • Supervise and mentor onsite security engineers, ensuring adherence to best practices and performance standards to deliver world class customer support
  • Coordinate shift schedules and allocate resources effectively
  • Foster a culture of accountability, continuous improvement, and technical excellence
  • Serve as the main point of contact for the client’s security leadership team
  • Attend regular client meetings to provide updates, discuss improvements, and address concerns
  • Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery
  • Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures or to support moves, adds, and changes
  • Ensure timely resolution of technical issues and escalate complex problems when necessary
  • Monitor system performance and implement upgrades or adjustments to maintain optimal functionality
  • Produce detailed weekly and monthly reports on system health, incident resolution, and maintenance activities
  • Conduct regular audits to ensure compliance with security standards and contractual obligations
  • Maintain accurate documentation of all asset changes, repairs, and configuration changes
  • Identify opportunities for system enhancements and operational efficiencies
  • Ensure adherence to security policies, procedures, and industry regulations
  • Support the development of SOPs and training materials for the team

Requirements

  • Strong experience in VMS systems (Genetec preferred), IP-based cameras, and networking fundamentals
  • Proven ability to lead and motivate technical teams in a high-pressure environment
  • Genetec certification and camera manufacturer-specific training
  • Excellent communication, client-facing, and problem-solving skills
  • Strong organizational and reporting capabilities
  • Ability to manage multiple priorities and work flexible shifts
  • Minimum of 5 years in security systems engineering, with at least 2 years in a supervisory or leadership role
  • Background in electrical engineering, IT networking, or related field preferred

What we offer

  • Generous holiday entitlement
  • Contributory pension scheme
  • Healthcare and wellbeing programmes
  • Professional development and training opportunities
  • Flexible working arrangements subject to business needs
  • Employee assistance programmes
  • Travel Allowance
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