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We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious clients site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment.
Job Responsibility:
Maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure
Update and remediate VMS cameras and associated hardware
Ensure proper cabling and network connectivity for all devices
Conduct routine inspections and preventive maintenance on VMS systems
Diagnose and resolve technical issues promptly to minimize downtime
Monitor system performance and implement upgrades or adjustments as needed
Ensure compliance with security standards and client requirements
Maintain accurate documentation of all asset changes, repairs, and configuration changes
Assist with provision of detailed reports on system health and incident resolutions
Act as onsite support point of contact for internal SOC, IT/Network teams
Provide instruction and guidance on system usage and best practices when required
Requirements:
Minimum of 2 years in security systems engineering role
Background in electrical engineering, IT networking, or related field preferred
Experience in VMS configuration, maintenance, and troubleshooting
Strong knowledge of IP-based cameras, networking fundamentals, and video management systems
Genetec certification and camera manufacturer-specific training (preferred)
Strong problem-solving abilities and attention to detail
Excellent communication and customer service skills
Proactive, “can-do” attitude
Ability to work independently and manage multiple tasks effectively
Flexibility to work shifts and travel to client sites when required
Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer
Minimum of 2 years of experience in security systems engineering
Right To Work in the UK
Nice to have:
Genetec certification and camera manufacturer-specific training
Background in electrical engineering, IT networking, or related field
What we offer:
Generous holiday entitlement
Contributory pension scheme
Healthcare and wellbeing programmes
Professional development and training opportunities
Flexible working arrangements subject to business needs