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Safety & Security Support Engineer

United Kingdom, Central London · Job Posted March 26, 2026
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Job Description

We are seeking a highly skilled Safety & Security support Engineer (VMS) to join our onsite team at a prestigious clients site based in Central London. In this role, you will be responsible for the maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure. Your expertise will ensure the integrity, reliability, and optimal performance of critical security systems, safeguarding assets and personnel in a dynamic environment.

Job Responsibility

  • Maintenance, troubleshooting, and moves, adds, changes on the Video Management System (VMS) and its related integrations and security infrastructure
  • Update and remediate VMS cameras and associated hardware
  • Ensure proper cabling and network connectivity for all devices
  • Conduct routine inspections and preventive maintenance on VMS systems
  • Diagnose and resolve technical issues promptly to minimize downtime
  • Monitor system performance and implement upgrades or adjustments as needed
  • Ensure compliance with security standards and client requirements
  • Maintain accurate documentation of all asset changes, repairs, and configuration changes
  • Assist with provision of detailed reports on system health and incident resolutions
  • Act as onsite support point of contact for internal SOC, IT/Network teams
  • Provide instruction and guidance on system usage and best practices when required

Requirements

  • Minimum of 2 years in security systems engineering role
  • Background in electrical engineering, IT networking, or related field preferred
  • Experience in VMS configuration, maintenance, and troubleshooting
  • Strong knowledge of IP-based cameras, networking fundamentals, and video management systems
  • Genetec certification and camera manufacturer-specific training (preferred)
  • Strong problem-solving abilities and attention to detail
  • Excellent communication and customer service skills
  • Proactive, “can-do” attitude
  • Ability to work independently and manage multiple tasks effectively
  • Flexibility to work shifts and travel to client sites when required
  • Background as a CCTV Engineer, IP CCTV Engineer, Install Engineer, or Service Engineer
  • Minimum of 2 years of experience in security systems engineering
  • Right To Work in the UK

Nice to have

  • Genetec certification and camera manufacturer-specific training
  • Background in electrical engineering, IT networking, or related field

What we offer

  • Generous holiday entitlement
  • Contributory pension scheme
  • Healthcare and wellbeing programmes
  • Professional development and training opportunities
  • Flexible working arrangements subject to business needs
  • Employee assistance programmes

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