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To protect IKEA’s co-workers, customers and assets from preventable loss, injury or illness within the unit – thereby supporting the IKEA objectives; leader in life at home, growth and long-term profitability, a better IKEA. To be a valued business partner that drives for sustainable solutions, improve the profit for the unit in balance with IKEAs intended level of Safety & Security. To proactively do this by assessing and managing risks,influence the managers and co-workers within the unit, so that a risk aware culture in IKEA will be established. To ensure compliance with IKEA Group Risk Manual, IKEA Rules and Guidelines and national/local legal Demands.
Job Responsibility:
Ensure a safe and secure environment for co-workers and customers through training, audits, inspections and follow up. This tasks includes ensuring that all safety and security systems are fully functional at all times to meet IKEA standards and national/local legal requirements
Meet the desired level of IKEA safety and security by achieving positive results during HSS and insurance inspections
Co-ordinate with the store's Emergency Response Team and management for the handling of any emergency cases and provide appropriate action according to the IKEA Emergency Response rules
Complete incident reporting and logging into IRS, monthly analyses of incident trends, reports to management and departments of trends and investigation into the cause of trends
Maximise the store's profit by working actively to reduce operational incidents of loss by managing insurance reports and claims, reducing fraud, and securing and protecting IKEA assets
Improve sales, the IKEA Customer Satisfaction Index and IKEA Market Capital results by partnering with business store stakeholders to ensure inventory accuracy, effective theft prevention and managing peak traffic
Accountable for investigating internal and external incidents and recommending the resolution and revision of routines when necessary
Work in partnership with the management team to tackle sensitive issues, including, but not limited to, harassment, co-worker misconduct, information security and lawsuits
Work together with the Country Safety & Security Manager to ensure IKEA standards, risk management
Requirements:
An understanding of the IKEA business and culture
An understanding of business processes and customer needs to be able to improve the business constantly
Demonstrate Leadership by Example
Knowledge of relevant safety and security processes, tools and working methods according to the work focus
Knowledge of national and local legal requirements
Minimum 3 years of relevant experience for external candidate
Experience in Industrial Safety, Occupational Health, Safety & Security in retail environment is preferred