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Safety Response Operations Lead

Singapore · Job Posted February 21, 2026
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Job Description

The Global Safety Response Operations Lead is a hands-on team lead who both manages a regional Safety Response team and personally handles high-risk safety cases. This role combines frontline safety work with people leadership, operational ownership, and cross-functional coordination. You will lead a team of Safety Response Analysts who handle OpenAI’s most sensitive and high-impact cases, while also personally contributing to casework for complex, high-risk, or high-visibility issues. You will own the execution of high severity escalations in your region and ensure proper execution and communication to cross functional stakeholders. You will be accountable for ensuring your region consistently meets utilization, quality, and SLA targets while serving as the operational interface with Product, Policy, Legal, Investigations, and regional stakeholders. This is a 24/7 global operation that requires flexibility to support rotating shifts, including nights, weekends, and holidays, as part of a leadership on-call model.

Job Responsibility

  • Lead and coach a regional team of Safety Response Analysts
  • Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks
  • Handle and oversee the most complex and high-risk cases
  • Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations
  • Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams
  • Drive operational excellence and continuous improvement
  • Identify emerging risks and trends

Requirements

  • 5+ years in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity
  • 4+ years of people leadership or senior-level operational ownership
  • strong decision-maker in ambiguous, high-risk environments
  • communicate complex safety and risk decisions clearly and credibly
  • translate between frontline operations and strategic stakeholders
  • skilled at influencing without authority
  • deeply familiar with content moderation, user safety, fraud, or developer risk frameworks
  • use data, tooling, and automation to improve quality, efficiency, and scale
  • comfortable leading in a 24/7, high-pressure operational environment

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