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Safety Investigation Team Lead II

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Uber

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Location:
Australia , Sydney

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Job Responsibility:

  • Build, operate, scale, and improve Community Operations with a strong focus on problem-solving and delivering high-quality outcomes
  • Drive continuous process improvement
  • Advocate for customer experience
  • Manage stakeholder relationships across global and local teams to align on priorities and expectations
  • Manage a team of TLs/SMEs and/or ~20 CSRs, owning operational performance, SLA adherence, backlog, and overall LOB delivery
  • Drive JIRA hygiene (timely closures, follow-ups within 24 hours)
  • Ensure same-day actioning of SYDC/SAFE tickets
  • Maintain CTL closure discipline
  • Identify gaps and drive process improvements
  • Ensure documentation accuracy, quality adherence, and maintain consistent review flows (daily solves)
  • Ensure timely completion of training modules and adherence to process guidelines
  • Drive compliance on check-ins, schedules, leave management, and in-office expectations
  • Coach and develop TLs and CSRs, run structured 1:1s, and build a strong team culture
  • Engage with global and local stakeholders, participate in key connects, and align on business priorities
  • Lead and support cross-functional initiatives, pilots, and process improvements

Requirements:

  • Strong communication skills with the ability to synthesize information and drive actionable insights
  • Analytical mindset with strong problem-solving capabilities
  • Ability to balance attention to detail with speed of execution
  • Strong Excel/Google Sheets and data management skills
  • Project and program management experience
  • Self-starter attitude with the ability to investigate and drive outcomes independently
  • High ownership and a strong bias for action
  • Minimum 2 years of experience managing SMEs/TLs
  • 3–5 years of operations/support experience
  • 1–2 years of people management experience

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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