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Safety and Security Officer position at The Ritz-Carlton Fort Lauderdale, part of Marriott International. The role involves ensuring guest safety and security while delivering luxury service standards. The position requires maintaining professional appearance, following company policies, protecting proprietary information, and providing exceptional guest service according to The Ritz-Carlton's Gold Standards.
Job Responsibility:
Deliver the 'Gold Standards' of The Ritz-Carlton graciously and thoughtfully every day
Learn and exemplify the Gold Standards, including Employee Promise, Credo and Service Values
Ensure the care and comfort of guests
Create experiences so exceptional that long after a guest stays with us, the experience stays with them
Curate lifelong memories for guests
Requirements:
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests
Transmit information or documents using a computer, mail, or facsimile machine
Operate standard office equipment other than computers
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software
Handle incoming and outgoing mail, including date stamping and distributing incoming mail
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Enter and locate work-related information using computers and/or point of sale systems
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Prepare and review written documents accurately and completely
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
What we offer:
Chance to be proud of the work you do and who you work with
Opportunity to join a portfolio of brands with Marriott International
Chance to do your best work and begin your purpose
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