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You could think that we have supernatural powers, but the truth is that our team is really great at putting our insights together to detect potential risks early on. We’re a diverse group of people who work together to protect and strengthen the IKEA brand through our laser focus on risk management, data protection, compliance, business operations, health and safety. Thanks to us our assets, co-workers, visitors and customers can feel safe. At least we think that’s pretty cool!
Job Responsibility:
Identify and respond appropriately to emergencies and safety situations
Monitor CCTV, investigate incidents, respond to alarms, and support emergency procedures using strong interpersonal and problem solving skills
Provide administrative support for risk and compliance tasks, including audits, incident reporting, database management, and filing, with high quality written and verbal communication
Act as a friendly first point of contact for visitors, contractors, and co workers while managing access to and from the store
Help ensure store compliance with IKEA requirements, local regulations, and legislative standards to protect people, assets, and the brand
Promote a strong Risk & Compliance culture by modelling safe behaviors and seeking ways to reduce loss and prevent incidents
Work collaboratively with internal stakeholders to maintain health, safety, and security standards across all departments
Requirements:
Able to work effectively in a fast paced, high-pressure environment while managing multiple tasks, adapting to changing priorities, and staying organised
Experienced in delivering excellent customer service in a busy reception setting, with a strong customer focus that guides your daily work
Confident using MS Office and a range of IT systems, with strong data management skills and experience in administrative and reporting tasks
A passion for creating a safe & secure working environment and a commitment to leading by example
Strong verbal communication skills, with the ability to stay calm and deliver clear instructions during emergencies
A proactive, solution-focused mindset – you look for ways to improve and make things safer every day
A team-focused attitude – you enjoy working with others and supporting your team when it matters most
What we offer:
5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
Rosters published 4 weeks in advance
15% Co-worker discount
Subsidised meals and complimentary drinks in our Co-worker restaurant
Free uniforms provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
24/7 access to our Employee Assistance Program for health and wellbeing support