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We are seeking an Operational Safety and Incident Response Specialist to our Panama office. You will be part of the Tours Safety and Incident Response Team based in Zurich, Panama, Boston & Tokyo and report to the Operations Support Manager in Panama. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures. As an Operational Safety and Incident Response Specialist, you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.
Job Responsibility:
Manage the communications, systems and processes related to our 24/7 incident response setup
Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terror
Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)
Oversee the execution of controls in order to ensure compliance
Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions
Perpetuate a culture of safety throughout the organization
Promote risk management standards, as aligned with the ISO 31000: 2018 Risk Management – Principles and Guidelines
Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies
Requirements:
Complete fluency in English, confident and clear communication
Excellent communication and organizational skills
Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
Process-driven and enjoys creating structure
Engaging trainer and communicator
Excellent command of the English language and, ideally, other languages – Spanish is a plus!
Enjoy working independently
Unwavering positive attitude and empathy for others
Good judgement – ability to recognize when an issue should be escalated
Thrive on the unknown and enjoy working on emergency situations
A strong willingness and desire to take charge during emergencies
Calm under pressure
To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in the Panama.
Nice to have:
Additional languages are a plus
Spanish is a plus!
What we offer:
We offer a vibrant, dynamic working environment, and a fulfilling international career
People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience
EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA