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Safety and Incident response specialist

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EF Education First

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Location:
Panama , Panama City

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Category:
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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking an Operational Safety and Incident Response Specialist to our Panama office. You will be part of the Tours Safety and Incident Response Team based in Zurich, Panama, Boston & Tokyo and report to the Operations Support Manager in Panama. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures. As an Operational Safety and Incident Response Specialist, you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.

Job Responsibility:

  • Manage the communications, systems and processes related to our 24/7 incident response setup
  • Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terror
  • Have overall responsibility for Global Incident Response for incidents occurring during your local business hours
  • Develop and execute training for relevant parties about their respective safety and emergency response responsibilities
  • Collaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)
  • Oversee the execution of controls in order to ensure compliance
  • Liaise with teammates to ensure consistency of relevant policies, procedures and application of safety decisions
  • Perpetuate a culture of safety throughout the organization
  • Promote risk management standards, as aligned with the ISO 31000: 2018 Risk Management – Principles and Guidelines
  • Innovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficiencies

Requirements:

  • Complete fluency in English, confident and clear communication
  • Excellent communication and organizational skills
  • Creative problem solver – ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challenges
  • Process-driven and enjoys creating structure
  • Engaging trainer and communicator
  • Excellent command of the English language and, ideally, other languages – Spanish is a plus!
  • Enjoy working independently
  • Unwavering positive attitude and empathy for others
  • Good judgement – ability to recognize when an issue should be escalated
  • Thrive on the unknown and enjoy working on emergency situations
  • A strong willingness and desire to take charge during emergencies
  • Calm under pressure
  • To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in the Panama.

Nice to have:

  • Additional languages are a plus
  • Spanish is a plus!
What we offer:
  • We offer a vibrant, dynamic working environment, and a fulfilling international career
  • People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience
  • EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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