Safe Spaces Survivor Advisor

• Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service
• Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact
• Ensure that the victim feels supported, listened to and believed
• Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager
• Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support
• Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise
• Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts
• Signpost/refer and broker access to information advice and support
• Support the Survivor advocates during busy periods to ensure clients are provided with regular and effective contact and support
• Confirm clients are seen by aftercare services and collect feedback from partner agencies
• Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service
• Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms
• Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned
• Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe
• Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals

• Subject to a Disclosure & Barring check
• Subject to a social media check conducted by a third party organisation
• Receipt of two satisfactory employment references, with one being from your current or most recent employer
• Not have been a client of First Light within the last two years

25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays