Safe at Home Manager

• Manage a team of officers responsible for the delivery and administration of the Safe at Home service
• Monitor and manage the performance of service and equipment suppliers
• Work with stakeholders to ensure the service meets our customers' needs
• Ensure that it is a high quality service for our customers

• GCSE grade A-C (or equivalent) in Maths & English
• Demonstrable experience of leading and managing a customer facing team
• Demonstrable experience of managing contracts with suppliers, including monitoring performance and taking action when suppliers do not meet the requirements of the contract
• Ability to balance a busy and varied workload with strong time management
• Ability to encourage and inspire good performance in the team and experience of identifying and improving poor performance
• Ability to work proactively and remain motivated and can motivate others, working on your own initiative in coordinating multiple tasks and leading by example
• Ability to communicate with a range of stakeholders and direct reports with confidence to promote the service or explain operational processes
• Must be emotionally resilient and able to support direct reports in remaining resilient with the impact of being exposed to customer's difficult circumstances
• Must have excellent communication skills, with the ability to communicate clearly and concisely with different audiences at different levels, both verbally and in writing
• Competent in the use of IT systems with a good working knowledge of Microsoft Packages (to include Word, Outlook, and Excel) and databases
• Ability to analyse and interpret data and how it reflects the performance of the service as well as that of individual officer performance
• Understanding of Systems Thinking approach in relation to the importance of applying value steps within the purpose of the service

• Advanced qualification in management or business related field
• Experience working in a health or care related service, or experience of technology enabled care

The Council will offer appropriate support to the successful candidate in their professional development