Sab Lounge Gro Job at Four Seasons (Osaka)

Job Description

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Job Responsibility

Ensure to deliver a high level of personalized service to guests, provide warm atmosphere, maintain the lounge’s premium hospitality standards
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Returned guest must offer a second room orientation or new additional features
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
Should challenges arises, IT or Engineering will be notified
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests
Ability to understand the Four Seasons Core, Culture and Training standard of all areas pertaining to Front Office operations
Take ownership of every guest request and treat it as a personalized request, even if they do not perform the task themselves
Ability to provide general information and answer the inquiries of all guests and will be fully knowledgeable about the hotel services and facilities, current and future promotions, the hours of operation, all daily activities and functions taking place in the hotel, as well as key personnel at hotel and corporate offices
Ensure conference room’s booking are properly handled and preparations such as writing pads, stationery, and equipment are made prior to the meeting
Display a high level of integrity and professionalism at all times with guests and employees to reflect the high standard of Four Seasons Hotels and ensure staff do the same
Monitor daily revenue of the Sabo Lounge, ensure all voucher are raise and post correctly
Assists guests in airline reservation / confirmation, transmitting faxes, handling of messages, transportation arrangements, city tours, restaurant reservations
SABO Lounge GRO will know by heart the main Hotel Telephone and Fax numbers, telephone access codes, major countries and cities access codes and Hotel guest contact internal extension numbers
SABO Lounge GRO will have a good knowledge of Food and Beverage outlet concepts, menu’s available, and any special promotions detail
SABO Lounge GRO will have the ability to know, train and follow all emergency, security and safety procedures in relation to the guest, their staff and themselves

Requirements

Fluent in Japanese and English languages in business manners
Ensure all guest room keys are tested prior to guest arrival, and rooms are inspected to meet all required preferences are ready
Ensure all guests are escorted to the room and do a room orientation
Utilize all electronic / system-type equipment in the guest rooms and simple set-ups or electronic devices
F&B procedure is up to standard
Good knowledge about the facilities and services available at the Four Seasons Spa and be able to book appointments and/or escort guests to view as required
Greet and bid farewell to all EC guest departures and highlight any VIP departures accordingly to senior room management
Handle problems, guests’ complaints and to make prompt, sound decisions based on good judgment for the best possible satisfaction of our guests
Ability to understand the Four Seasons Core, Culture and Training standard of all areas pertaining to Front Office operations
Take ownership of every guest request and treat it as a personalized request, even if they do not perform the task themselves
Ability to provide general information and answer the inquiries of all guests and will be fully knowledgeable about the hotel services and facilities, current and future promotions, the hours of operation, all daily activities and functions taking place in the hotel, as well as key personnel at hotel and corporate offices
Ensure conference room’s booking are properly handled and preparations such as writing pads, stationery, and equipment are made prior to the meeting
Display a high level of integrity and professionalism at all times with guests and employees to reflect the high standard of Four Seasons Hotels and ensure staff do the same
Monitor daily revenue of the Sabo Lounge, ensure all voucher are raise and post correctly
Assists guests in airline reservation / confirmation, transmitting faxes, handling of messages, transportation arrangements, city tours, restaurant reservations

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Sab Lounge Gro

Job Description

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