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SaaS Manager, Customer Relations

· Job Posted February 20, 2026
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Job Description

Cencora Pharmalex is one of the leading service providers for the Pharmaceutical Industry globally and is specialized in all aspects of drugs and medical devices approval, of the market development and any action of effective product maintenance. The success of our company resides in the expert knowledge and high motivation of our employees. Working for Pharmalex means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. We are looking for a Saas Manager to serve as a client’s service owner (advocate) to ensure the client’s core business needs are met by psiXchange – and proactively share feedback and new requirements & ideas with internal teams (Business Services, Development, and Operations). This is a remote based role that can be based in several European locations such as Spain, Italy, Bulgaria and Portugal.

Job Responsibility

  • Acting as a key interface between customers and technical teams
  • Provide consulting, training and support on client-facing and internal projects as it relates to the organization’s safety tools, hosted services and other technology systems for Pharmacovigilance
  • Assist in designing, developing, implementing, improving, and maintaining technical solutions and service offerings for the Pharmacovigilance business area – in particular with its safety tools and technology systems for Pharmacovigilance, covering: Training materials development and conduct
  • Support during implementation and post go-live
  • Administer Safety Databases (Pharmacovigilance and Medical Information (MI) modules) and/or other Technology Systems for Pharmacovigilance – including with regards to database configuration and user account management
  • Provide second level support as part of the PTS Helpdesk

Requirements

  • Bachelor of Science in computer or natural science, or a comparable education
  • Significant experience as a SaaS Manager
  • Experience within the Pharmacovigilance, Safety Reporting, or Clinical Trials area in a pharmaceutical, biotech, or CRO company is beneficial but not essential
  • Technical experience, such as general knowledge of database structures/models and with writing SQL queries, beneficial
  • Good knowledge of Computerised Software Validation (GAMP 5) and 21 CFR Part 11
  • Project management experience is preferable
  • Ability to train and support junior/new colleagues in daily activities
  • ability to lead small-medium projects with clearly defined scope
  • Ability to manage internal and external (client) relationships on operational / day-to-day working level as well as client's team lead level
  • Autonomous, concentrated, and highly organized with strong attention to detail and keen analytical skills – and the ability to efficiently multi-task and handle competing priorities
  • Ability to work enthusiastically and collaboratively as part of a cohesive group and also independently, as needed
  • Good communication skills (written and verbally)
  • capability to communicate and escalate issues and propose solutions
  • English business fluent

Nice to have

  • Experience within the Pharmacovigilance, Safety Reporting, or Clinical Trials area in a pharmaceutical, biotech, or CRO company
  • Technical experience, such as general knowledge of database structures/models and with writing SQL queries
  • Project management experience

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