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Vetcove Logo Vetcove · IT - Software Development

SaaS Implementation Manager

United States 65000.00 - 90000.00 USD / Year · Job Posted February 20, 2026
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Job Description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

Job Responsibility

  • Own the entire implementation lifecycle—from project planning to go-live
  • Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience
  • Define project goals, success metrics, and deliverables aligned with client needs and business priorities
  • Assist and guide clinics through a migration of their existing workflows to a new platform
  • Build and manage project plans and timelines
  • identify and resolve blockers proactively
  • Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations
  • Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment
  • Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow

Requirements

  • Bachelor’s degree or equivalent practical experience
  • 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
  • Strong organizational skills and the ability to manage multiple concurrent projects
  • Exceptional written and verbal communication skills with technical and non-technical audiences
  • Proficiency in project management tools and experience building timelines and status reports
  • Willingness to travel to client sites as needed (up to 10–15%)

Nice to have

Experience working with clinics, healthcare providers, or other medical environments

What we offer

  • Medical, Dental, and Vision Insurance
  • Automatic 401k contribution
  • Employee referral program
  • At home office set up
  • Bi-annual company retreats
  • Open vacation policy
  • Equity
  • Monthly team events
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