SaaS Implementation Manager Job at Vetcove

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , Denver

Salary:

94000.00 - 110000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
Strong interpersonal skills
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects

Job Responsibility

Identify and understand project risks
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks
Develop and deliver project plans and RAID logs
Provide ongoing deployment progress to management
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner
Coordinate internal resources as required
Prepare and coordinate client training
Transition customer or partner from sales to customer success or business development

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Implementation Manager

As a Customer Success Implementation Manager, you will drive execution with our ...

Location

United States , San Francisco

Salary:

111000.00 - 130000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

3+ years of project management experience in related industry or SAAS
Outstanding written/oral/presentation skills
comfortable communicating at multiple levels within an organization (executives to analysts)
Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
Strong technical understanding of software systems at scale
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Job Responsibility

Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
Communicate and influence on project planning, execution, and delivery
Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process
Develop and deliver project plans and RAID logs based on templates
Provide ongoing deployment progress to management using relevant reporting tools and dashboards
Develop and oversee the project and lead regular project check-in meetings
Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
Coordinate internal resources as required, drive project to release on time with high-quality
Prepare and coordinate client training
consult and help customers or partners understand product features and benefits

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager II at Axon Enterprise, you will be a key play...

Location

United States , Boston

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Customer Implementation Manager - Enterprise

As a Professional Services Manager at Axon Enterprise, you will be a key player ...

Location

United States , Atlanta

Salary:

75525.00 - 120840.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

BS/BA or equivalent knowledge and experience
Extensive experience in project management, including coordination and resource tracking
Experience implementing and/or leading an Axon body-worn camera program
Understanding of software and hardware implementation, particularly in SaaS environments
Proficiency in Smartsheets or similar project management tools
In-depth knowledge of Axon products and digital evidence management systems is preferred
Experience working with corporate, retail, and security-based organizations
Excellent written and verbal communication skills, with the ability to structure projects, define milestones, and align stakeholders
Ability to work independently and take ownership of projects while effectively collaborating across various teams
Willingness to travel throughout North America, with potential for international travel

Job Responsibility

Pre-Sale Support: Engage with corporate leaders, technology decision-makers, and program managers to provide consulting, test and evaluations, and deployment needs assessments
Post-Sale Implementation: Plan, coordinate, and execute program implementations for Axon’s product suite, ensuring seamless integration and optimal use of our hardware and software solutions
Project Management: Oversee large and/or complex deployments, ensuring that project scope is clearly defined, timelines are met, and all stakeholder communications are managed effectively
Customer Interaction: Work closely with key stakeholders, including C-Suite Leadership, Directors of IT, and Directors of Security, to ensure successful adoption and implementation of Axon products
Training and Documentation: Develop and deliver comprehensive training plans and materials, ensuring customer teams are fully equipped to use Axon products effectively. Maintain detailed documentation of all training sessions and deployment milestones
Customer Feedback: Document and communicate customer feature requests and issues, providing valuable feedback to sales, product management, and other internal stakeholders
Collaboration: Partner with internal teams such as Sales, Customer Success, Finance, and Product Management to ensure a unified approach to customer satisfaction and successful project outcomes
Tool Proficiency: Utilize tools such as Smartsheets to manage project timelines, track resource allocation, and report on project status

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Implementation Manager

At Payhawk, our Implementation Managers (IMs) play a critical role in driving cu...

Location

Bulgaria , Sofia

Salary:

Not provided

Payhawk

Expiration Date

Until further notice

Requirements

2+ year as Customer Success Specialist/Project Manager in a high growth SaaS environment or recent graduate with a relevant degree
Tech savvy with an ability to fully understand our software
Native/Near native level of German
Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
Excellent organisation skills and detail oriented
Fast learner and capable to keep up with a fast growing environment
Ability to prioritise and multitask with clients and colleagues
Experience in the fintech industry is preferred

Job Responsibility

Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions
Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders
Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs
Use product data and insights to identify opportunities for optimizing customer setups and use cases, ensuring customers continuously derive increasing value from Payhawk
Assist customers in scaling their Payhawk usage as their businesses grow or their needs evolve. Provide expert guidance and support when customers need to adjust their setup or adopt new functionalities
Act as a trusted advisor to customers, helping them align Payhawk’s capabilities with their internal processes to achieve their desired outcomes
Contribute to customer retention by ensuring high contract utilization, product adoption, and overall satisfaction
Gather customer feedback on potential product improvements and new feature requests, and share these insights with the Product teams
Identify and propose process improvements to enhance the onboarding and adoption experience
Partner with Account Executives to hand off qualified upsell opportunities identified during customer interactions

What we offer

30 days holiday paid leave
Competitive compensation package
A week exchange policy to another Payhawk office (London, Berlin, Barcelona, Amsterdam, Paris)
Multisport card fully funded by us
Flexible working hours and opportunity to work from home
Company office massages
Personal assistant service
Regular team-wide events
Opportunity to use the Payhawk product

Fulltime

Project Manager

In this customer-facing Professional Services Team, you will manage implementati...

Location

United Kingdom , Bristol

Salary:

65000.00 GBP / Year

Clue Software

Expiration Date

Until further notice

Requirements

Experience in a customer-facing SaaS implementation project management role or similar
Excellent track record with internal and external stakeholder management, delivering excellent customer service
Demonstrable experience managing risks, issues and changes, finding appropriate solutions
Experience using a CRM / Professional Services tools (advantageous if these are Salesforce / Asana)
Confident working with senior stakeholders, understanding complex information and competing priorities
Working with customers from public and private sector, from small to large scale matrixed organisations
Experience of working in scale-up environment, self-motivated, and comfortable working at pace
Navigating ambiguity, creating and improving processes to support efficiency, scalability and improvement
Previous successful applications of project management methodologies

Job Responsibility

Own the end-to-end delivery of customer-facing implementation projects, including project costing, planning, and management of risk and issues
Actively managing the project plan, scope, timelines, budget and resource allocation
Act as the key point of contact for customers through the implementation process ensuring plans and timelines are aligned
Translating technically complex scope and requirements into delivery plans and keeping projects on track
Keeping projects on track, owning the tracking, and presenting succinct reporting to senior stakeholders, automating where possible
Leading status and project health updates
Supporting resource allocation
Confidence in facilitating workshops and leading meetings with key stakeholders
Be responsible for the supporting documentation of business requirements, configuration, notes and actions
Support continued profitability and growth within the Professional Services team and the wider business

What we offer

Share Options (EMI) scheme
25 days annual leave, plus flexible bank holidays and the opportunity to buy additional days
Enhanced workplace Pension scheme - opt in salary sacrifice scheme
Life Insurance (3x annual salary)
Employee Assistance Programme (EAP) and workplace wellbeing initiatives
Private Healthcare cash-back scheme
Flexible working hours and location, open to part-time/ condensed hours
Flexible benefits, such as: Cycle to Work, volunteer days/ opportunities and charity events
Enhanced parental leave packages and enhanced sick pay
Training and development opportunities

Project Manager

Become part of our vision and our success! We shape the digital office of tomorr...

Location

United Kingdom; France , London; Paris

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Minimum 5+ years as a Project Manager, or 8+ years for a Senior role, ideally in professional services for a software vendor/partner
Direct experience managing all phases of the software implementation lifecycle for enterprise clients
Experience managing multiple projects with cross-team dependencies
Experience leading project teams of 2-7+ people
Experience dealing with senior client stakeholders
Experience managing SaaS and on-premise implementation projects of 50-250+ days
Successfully managed both T&M and Fixed-Price enterprise software implementation projects
Preferred international customer experience (DACH region)
Preferred working knowledge of ECM and/or IP solutions
Passionate about technology and delivering value to customers

Job Responsibility

Manage all phases of the implementation project lifecycle, ensuring successful initiation/planning, execution, testing, cutover/go-live, and handover to Support
Partner with the Customer PM to become a trusted resource and actively drive the implementation project to success
Manage between 3-8 projects concurrently, ensuring they are completed on time, within budget, and with high quality
Identify potential project risks and implement mitigation strategies
Build and maintain strong relationships with clients, team members, regional delivery managers, and PS leadership
Inspire and motivate cross-functional teams, foster collaboration, and resolve conflicts to ensure all project goals are met

What we offer

Open, family-like corporate structure with flexibility and many benefits
Modern office with top equipment

Fulltime

Project Manager

We are seeking a motivated and organized Project Manager to oversee customer-fac...

Location

United States , Akron; Atlanta

Salary:

101000.00 - 126000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

2-3 years of experience in project management, implementation, or customer onboarding in a SaaS environment (healthcare or professional services experience preferred)
Strong interpersonal and relationship-building skills
comfortable engaging directly with clients at all levels
Demonstrated ability to effectively communicate and present information to stakeholders at all levels, including senior leadership and cross-functional teams.
Proven ability to manage multiple projects simultaneously, with clear communication and attention to detail
Solid understanding of project management principles: timeline, scope, risk, and financial tracking
Experience working cross-functionally with onboarding, support, training, or product teams
Excellent written and verbal communication skills

Job Responsibility

Plan and manage implementation projects for dental practices and DSOs, ensuring smooth onboarding and clear milestones.
Build strong relationships across customer stakeholders — from end users to executive sponsors — to support adoption, engagement, and transparency.
Own project communication, coordinating timelines, expectations, and updates across internal teams and client contacts.
Partner with Implementation Coordinators, Trainers, and Consultants to align on scope, delivery, and escalation handling.
Track and manage project scope, timeline, risks, and financials using standardized tools and templates.
Facilitate customer readiness activities, including kickoffs, check-ins, issue resolution, and go-live planning.
Guide customers through organizational change and adoption planning to maximize solution uptake and long-term success.
Document and escalate risks or blockers proactively, ensuring customer success and internal alignment.
Contribute to the continuous improvement of onboarding tools, templates, and playbooks.

Fulltime

SaaS Implementation Manager

Vetcove

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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