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SaaS Implementation and Support Data Analyst

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Parking Network B.V.

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Location:
United States

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Contract Type:
Not provided

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Salary:

32.69 - 39.90 USD / Hour

Job Description:

We are recruiting for a talented SaaS Implementation and Support Data Analyst to provide a first-class service to our customers who are using our Merchant Central (formerly IRIS CRM) product. IRIS CRM is an NMI company.

Job Responsibility:

  • Managing full-lifecycle implementation of a payments industry CRM and Residuals platform, ensuring seamless deployment and successful adoption
  • Acting as the subject matter expert within the Merchant Central Support team for handling tasks and requests pertaining to the Residuals module
  • Solving residual calculation tickets accurately using Excel and the Merchant Central platform
  • Interacting with clients over Zoom and email that have questions pertaining to residual calculations, and configuration updates
  • Creating new mathematical formulas and verifying existing formulas to ensure that residual income calculations are being reported correctly on client sites
  • Provide clear, professional guidance on using and configuring Merchant Central Residuals module, tailoring explanations to clients’ needs and varying levels of technical expertise
  • Logging software issues, bugs or inconsistencies that are reported by clients using JIRA and Zendesk tools
  • Creating visual mockups and written descriptions of suggestions for the development team related but not limited to the Residuals functionality
  • Training and coaching new clients on the benefits of Merchant Central to ensure maximum adaptability and stickiness
  • Taking interest in and educating yourself about the payments industry to be able to provide the most accurate and up to date information
  • Collaborate with cross-functional teams with a focus on Sales and Partner Experience to define data needs and implement data-driven solutions
  • Communicate findings effectively to both technical and non-technical stakeholders
  • Assist in conducting ad-hoc analyses and data extraction when needed

Requirements:

  • Bachelor's degree in Computer Science, Finance, Accounting, Mathematics, Statistics, or a related field
  • 1-2 years of experience in a role involving data analysis or data science, or equivalent academic experience
  • 2+ years of experience implementing or supporting SaaS software
  • Experience working in a ticketing system on a daily basis. Preferably Zendesk
  • Experience with BigQuery or similar SQL-based data analytics tools
  • Proficiency with Microsoft Excel

Nice to have:

familiarity with SQL or Python

What we offer:
  • Flex PTO
  • US Holidays observed

Additional Information:

Job Posted:
February 10, 2026

Expiration:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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