SaaS Cloud Service Delivery Manager Job at Arrows Groupe (London)

Principal Product Manager – Network as a Service, NaaS - Platforms

The Network as a Service (NaaS) team at T-Mobile is an emerging business unit fo...

Location

United States , Bellevue

Salary:

133800.00 - 241400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Deep expertise in platform product management, including API-driven and cloud-based platforms
Strong business acumen, aligning platform vision with enterprise strategy and customer needs
Experience managing cross-product platform capabilities, ensuring scalability, security, and efficiency
System thinking, with an ability to break down complex technical systems into modular and reusable components
Proven leadership, coaching, and mentoring skills, fostering a growth mindset across teams
Exceptional communication and influence, engaging senior executives and cross-functional stakeholders
Strong technical program management expertise, with experience managing end-to-end delivery of complex platform solutions
Bachelor's Degree in Engineering, Business, or related field
10+ years of Product Management experience, ideally in network services, platforms, or enterprise SaaS
Proven track record of owning and scaling enterprise platform products

Job Responsibility

Define and own NaaS platform vision, strategy, and roadmap, ensuring alignment with business, technical, and product needs
Partner with product managers to translate individual product requirements into scalable, reusable platform capabilities
Apply system thinking to design robust, scalable, and modular platform solutions that serve multiple use cases
Conduct competitive analysis and industry research to ensure platform innovation and technical differentiation
Secure funding for platform initiatives, building strong business cases and conducting ROI analysis
Lead end-to-end execution, including defining platform scope, managing roadmaps, and ensuring seamless integration across NaaS products
Work closely with engineering, architecture, and DevOps teams to deliver secure, scalable, and high-performing platform solutions
Own and prioritize the platform product backlog, balancing feature development, technical debt, and business priorities
Ensure compliance with security, data privacy, and regulatory standards across NaaS platform solutions
Drive technical program management efforts, ensuring efficient execution, risk mitigation, and dependency management

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Team Lead - Managed Services Operations

Design, build & operate the Local Vodafone Business Managed Services Operations ...

Location

Ireland , Dublin

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in engineering departments (preferably Electronics or Computer Engineering)
Deep understanding of operational concepts and procedures within manged services, with focus in managing and responding to security incidents and service faults
Experience in managing managed service projects and teams
Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations
Experience in hands-on delivery and operations of services for end customers, managing teams with end-to-end accountability of the customer service
Experience in setting up new technology/infrastructure to serve a new service portfolio
Excellent leader of people with ability to build relationships, engage and inspire
Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers

Job Responsibility

Design, build & operate the Local Vodafone Business Managed Services Operations (Local MSO) team located in Dublin
Build the technical and process capabilities needed to deliver managed security, cloud and SaaS services with robustness, efficiency and operational excellence
Deliver, maintain and safeguard our clients’ digital assets and must exceed customer needs and requirements
Give efficient, innovative and leading-edge technical guidance and provide the strategic vision to define, build and scale the Local MSO
Build, lead and develop a managed service for security, cloud and SaaS that will deliver state-of-the art managed, professional and consultancy services
Accountable for the end-to-end set up and delivery of the Local MSO in Ireland, working in partnership with the Central MSO team and other local MSOs, local Vodafone Business and Technology functions
Accountable to define the technical infrastructure to set up the Local MSO in Dublin
Accountable to deliver excellent customer experience for the portfolio of Managed Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for Security, cloud and SaaS product portfolio, including endpoint, network and cloud security, managed awareness, identity, threat intelligence and vulnerability management services
Service and security incident detection and response, forensic analysis and post incident review and improvement
Accountable to manage the product and customer lifecycle of managed services, meeting or exceeding customer satisfaction targets

What we offer

Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Engineering Manager

We’re looking for an Engineering Manager who provides both leadership and techni...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Andium

Expiration Date

Until further notice

Requirements

5+ years of experience actively managing software engineering teams
Led multiple engineering teams with proven success in delivery and execution
Proven track record of leading teams in SaaS startup environments, from early-stage growth through scaling
Strong understanding of cloud-native architectures, CI/CD pipelines, and modern web service design
Experience driving cross-functional collaboration between Product, Design, QA, and DevOps
History of delivering features that drive measurable business outcomes (e.g., user retention, performance improvements, reliability)

Job Responsibility

Collaborate closely with Product Management and Design to define requirements, scope, and delivery timelines for SaaS features and platform improvements
Manage day-to-day operations of one or more software engineering teams, ensuring timely, high-quality delivery
Drive agile processes—including retrospectives and sprint planning—to maintain team velocity and focus
Establish clear goals, KPIs, and development metrics to measure progress and team impact
Partner with Customer Success and Support to triage and prioritize production issues and client feedback
Promote cross-functional communication and ensure engineering alignment with company priorities
Mentor, coach, and develop engineers at varying levels of experience to foster growth and autonomy
Collaborate with senior engineering leadership on architectural decisions and long-term technical strategy
Contribute to hiring efforts and help onboard new team members effectively
Maintain high standards of code quality, scalability, and performance, and participate in technical reviews where appropriate

What we offer

competitive equity package

Fulltime

Service Delivery Manager

The Service Delivery Manager is a senior operational and service role accountabl...

Location

United Kingdom , Macclesfield, London

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

5+ years in service delivery management
Experience with a Software as a Service (SaaS) delivery model
Experience in Agile/DevOps environments
Strong technical knowledge and deep understanding of IT Service Management (ITSM) frameworks and ITIL best practices
Demonstrable experience in managing incidents, problems, changes, and releases
Experience with Cloud, Colo, and Hybrid environments
Experience in performance metrics analysis and reporting
Excellent leadership and communication skills, with the ability to interact professionally with a diverse group of stakeholders, managers, and subject matter experts
Proven ability to manage multiple projects, ensuring they are delivered on time, within scope, and on budget
Skilled in Agile/Lean delivery

Job Responsibility

Accountable for high-quality end-to-end service delivery to customers
Aligns service outputs with business goals, SLAs, and industry standards
Manages the delivery of Technology services to meet agreed SLAs and performance targets
Implements and oversees robust and scalable Technology processes such as Incident, Problem, Change, Release, Defect, Service design, and Transition
Oversee the resolution lifecyle for high priority defects impacting customers by actively engaging with the Support and Customer-facing teams
Acts as the primary contact point for escalations regarding service delivery issues
Coordinates with cross-functional teams (e.g., Product, Engineering, Cloud Operations, Support, Customer Success) to ensure any priority escalations are identified and owned
Articulates risks and progress clearly to stakeholders and drives issue resolution plans
Leads the design, planning, and execution of multiple inter-department service delivery projects within scope, time, and budget
Supports audits and compliance requirements such as SOC related to Technology service management

What we offer

25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
Flexible working hours and hybrid working environments
Wellness activities and a lot of pampering included
Gym subscription discounts
Laptop and equipment
Healthcare expense claim tools
Certifications
Annual meet ups
Enhanced parenting scheme
Cycle to work scheme and season ticket loan provided

Manager, Software Engineering

As a Software Engineering Manager at Highspot, you will inspire, lead, and grow ...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

At least 3+ years experience managing software engineering teams
Hands-on experience developing and scaling cloud-native applications and frameworks
Interest in attracting and retaining engineering talent from diverse backgrounds
Proven success as a partner and collaborator who prioritizes the success of the team over individual aspirations
Understanding of the SDLC for SaaS applications and previous experience designing and building software products at scale
Working knowledge of modern object-oriented and functional programming languages (Javascript/Typescript, React, Ruby, Python preferred)
At least senior engineering proficiency and skills in writing, reviewing and maintaining production-quality code
Experience building and maintaining 1st and 3rd party integrations

Job Responsibility

Lead a team of engineers, inspiring and motivating your team to do their best work
Manage the smooth execution of the team against product and engineering delivery goals
Participates in and facilitates stakeholder communication about the team’s progress and shifting timelines
Bring your technical expertise to the evolution of Highspot’s software
ensure that our architecture and stack are optimized
Consistently deliver a product that maximizes product quality, security, and reliability
Leverage AI strategically to infuse the Highspot product
Collaborate with key partners in your product area
Mentor and guide the professional and technical development of the engineers on your team
Uphold and build upon Highspot’s culture

Fulltime

Cloud Developer

As a Cloud Developer at HPE, you will design and develop scalable and robust Obs...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Must have 7-10 years of experience in designing, implementation and deployment of highly scalable SaaS applications/platforms and distributed systems
Strong background in Core Java, Multi-Threading, Data Structures, Distributed Systems, Spring framework, Spring Boot, Spring security, Hibernate
Proven abilities to prepare necessary Design Specifications, participate in Design and Code Reviews and work with Customer Support Teams for Customer Escalations
Strong Experience with the design and implementation of OAuth / SAML tooling
Experience in authentication and authorization mechanisms such as JWT, session-based authentication, and role-based access control (RBAC)
Strong data structure and algorithm skills to work with distributed backend systems
Experience designing and building APIs
Experience working with redis, elasticsearch, cassandra, mysql
Familiarity with Agile development methodologies and CI/CD environment
Participate in Design and Code Reviews and work with Customer Support Teams for Customer Escalations

Job Responsibility

You write scalable, robust, testable, efficient, and easily maintainable code
Responsible for development, support and maintenance of one or more modules related to observability data points
Optimize the application for maximum speed and scalability
Collaborate with front-end developers to integrate user-facing elements with server-side logic
Work closely with DevOps and infrastructure teams to deploy and monitor applications in production environments
Involving in life-cycle project delivery work that includes requirement analysis, designing, building, testing and deployment
Analyse use cases and requirements to design secure and scalable solutions

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs
Inclusive environment
Health & Wellbeing support
Opportunity to stretch and grow your career
Flexibility to manage work and personal needs

Fulltime

New

Service Delivery Manager

The Service Delivery Manager role at NTT DATA requires 8-10 years of IT experien...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, IT, or related field
ITIL v3/v4 Foundation certification required
ITIL Expert/Managing Professional preferred
Certified in incident/problem management or service management frameworks
8-10 years of IT experience with 4+ years in service delivery management roles
Experience managing support operations for AI/ML platforms, cloud services, or SaaS products
Proven track record of achieving 99%+ uptime SLAs in production environments

Job Responsibility

Acts as the primary interface between the customer and the support/vendor organization, ensuring high service availability, operational stability, and continuous improvement of the AI/ML platform
Service Ownership: Serve as the single point of contact for all support and service-related interactions between client team and support/vendor organization
Incident Management: Ensure system uptime (99.5%+ SLA) through timely tracking and resolution of incidents and service requests
Support Operations: Manage and publish weekly support rosters to ensure uninterrupted 8x7 coverage (8 AM to 8 PM, 7 days/week)
Resource Management: Allocate and rotate support staff (15-25 people) to ensure balanced workloads, skill development, and backup availability across L1, L2, and L3 support tiers
Lifecycle Management: Oversee end-to-end incident lifecycle from ticket creation through resolution including logging, categorization, prioritization, assignment, escalations, and closure
Root Cause Analysis: Conduct thorough RCA for critical incidents (P1/P2) and implement preventive measures
Cross-functional Coordination: Coordinate cross-functional teams including DevOps, backend developers, AI/ML engineers, database administrators, and infrastructure support
Service Reviews: Conduct weekly service reviews with delivery teams and monthly business reviews with stakeholders covering KPIs, incident trends, and improvement plans
SLA Management: Monitor and report on SLA compliance (response time, resolution time, uptime)

Fulltime

SaaS Cloud Service Delivery Manager

Arrows Groupe

Location:
United Kingdom , London

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 20, 2025

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