SaaS Cloud Service Delivery Manager Job at Arrows Groupe (London)

Service Delivery Manager

The Service Delivery Manager role at NTT DATA requires 8-10 years of IT experien...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, IT, or related field
ITIL v3/v4 Foundation certification required
ITIL Expert/Managing Professional preferred
Certified in incident/problem management or service management frameworks
8-10 years of IT experience with 4+ years in service delivery management roles
Experience managing support operations for AI/ML platforms, cloud services, or SaaS products
Proven track record of achieving 99%+ uptime SLAs in production environments

Job Responsibility

Acts as the primary interface between the customer and the support/vendor organization, ensuring high service availability, operational stability, and continuous improvement of the AI/ML platform
Service Ownership: Serve as the single point of contact for all support and service-related interactions between client team and support/vendor organization
Incident Management: Ensure system uptime (99.5%+ SLA) through timely tracking and resolution of incidents and service requests
Support Operations: Manage and publish weekly support rosters to ensure uninterrupted 8x7 coverage (8 AM to 8 PM, 7 days/week)
Resource Management: Allocate and rotate support staff (15-25 people) to ensure balanced workloads, skill development, and backup availability across L1, L2, and L3 support tiers
Lifecycle Management: Oversee end-to-end incident lifecycle from ticket creation through resolution including logging, categorization, prioritization, assignment, escalations, and closure
Root Cause Analysis: Conduct thorough RCA for critical incidents (P1/P2) and implement preventive measures
Cross-functional Coordination: Coordinate cross-functional teams including DevOps, backend developers, AI/ML engineers, database administrators, and infrastructure support
Service Reviews: Conduct weekly service reviews with delivery teams and monthly business reviews with stakeholders covering KPIs, incident trends, and improvement plans
SLA Management: Monitor and report on SLA compliance (response time, resolution time, uptime)

Fulltime

Service Delivery Manager

The Service Delivery Manager is a senior operational and service role accountabl...

Location

United Kingdom , Macclesfield, London

Salary:

Not provided

HotSchedules Corporate

Expiration Date

Until further notice

Requirements

5+ years in service delivery management
Experience with a Software as a Service (SaaS) delivery model
Experience in Agile/DevOps environments
Strong technical knowledge and deep understanding of IT Service Management (ITSM) frameworks and ITIL best practices
Demonstrable experience in managing incidents, problems, changes, and releases
Experience with Cloud, Colo, and Hybrid environments
Experience in performance metrics analysis and reporting
Excellent leadership and communication skills, with the ability to interact professionally with a diverse group of stakeholders, managers, and subject matter experts
Proven ability to manage multiple projects, ensuring they are delivered on time, within scope, and on budget
Skilled in Agile/Lean delivery

Job Responsibility

Accountable for high-quality end-to-end service delivery to customers
Aligns service outputs with business goals, SLAs, and industry standards
Manages the delivery of Technology services to meet agreed SLAs and performance targets
Implements and oversees robust and scalable Technology processes such as Incident, Problem, Change, Release, Defect, Service design, and Transition
Oversee the resolution lifecyle for high priority defects impacting customers by actively engaging with the Support and Customer-facing teams
Acts as the primary contact point for escalations regarding service delivery issues
Coordinates with cross-functional teams (e.g., Product, Engineering, Cloud Operations, Support, Customer Success) to ensure any priority escalations are identified and owned
Articulates risks and progress clearly to stakeholders and drives issue resolution plans
Leads the design, planning, and execution of multiple inter-department service delivery projects within scope, time, and budget
Supports audits and compliance requirements such as SOC related to Technology service management

What we offer

25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays
Flexible working hours and hybrid working environments
Wellness activities and a lot of pampering included
Gym subscription discounts
Laptop and equipment
Healthcare expense claim tools
Certifications
Annual meet ups
Enhanced parenting scheme
Cycle to work scheme and season ticket loan provided

Senior Product Manager, Cloud Networking

We’re not just building better tech. We’re rewriting how data moves and what the...

Location

United States

Salary:

193200.00 - 227000.00 USD / Year

Confluent

Expiration Date

Until further notice

Requirements

5+ years of experience as a Product Manager with focus on cloud technologies
Experience building and supporting enterprise-grade products as a product manager, engineer or solutions architect
Experience building, writing, maintaining and defending a clear product roadmap and backlog backed by user stories and customer research
Excellent analytical, communication & collaboration skills
Ability to build relationships with co-workers and customers located around the world
Demonstrated ability to drive business outcomes through product changes

Job Responsibility

Understand our users: Conduct interviews and analyze data to define personas, user journeys, and key jobs to be done
Drive crucial aspects of Confluent Cloud Network Roadmap supporting Confluent Cloud services like Kafka, Flink, Connectors, Data Governance, etc with a heavy focus on user experience and cost efficiency
Define flexible interfaces powering API, CLI and Terraform, data models, and processes and launch a variety of new network options and rapidly iterate on existing ones
Be responsible for the whole lifecycle: Drive multi-team, cross-functional initiatives from conception through initial delivery and ongoing iteration after launch
Close the loop: Define quantitative and qualitative targets, measure performance against them, share results with stakeholders, and incorporate those learnings into the product
Manage complexity: Deliver value while handling the surprises and challenges of a quickly evolving product, ambitious partnership targets, and a rapidly growing organization

What we offer

Remote-First Work
Robust Insurance Benefits
Flexible Time Away
The Best Teammates
Experience Ambassadors
Open and Honest Culture
Well-Being and Growth

Fulltime

Manager, Delivery Services

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

Ireland

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Leadership experience in Professional Services, Consulting, or Solutions Architecture, ideally within SaaS, cloud, or data integration environments
Strong commercial awareness, with the ability to tie Services delivery directly to measurable business outcomes (ARR growth, retention, utilization)
Technical familiarity with data integration tooling and adjacent technologies
Operational discipline, with experience implementing structured project and resource management practices
Stakeholder management skills, capable of influencing senior cross-functional peers (Sales, Customer Success, Product, Partners) and senior customer stakeholders alike
Analytical mindset, with comfort in leveraging metrics to drive accountability and decision-making
Adaptability and growth orientation, thriving in dynamic environments and helping scale functions globally

Job Responsibility

Lead a team of Onboarding Managers and Resident Solutions Architects, ensuring high-quality delivery across paid implementations
Own accountability for Delivery Services provided to Fivetran customers, working across regions to ensure scope clarity, operational consistency, and measurable outcomes
Develop and mature the Delivery Services function, formalising practices, reinforcing tooling and process adoption, and enabling scale across Commercial and Enterprise accounts
Partner with GTM and CS leadership to align paid Services with Fivetran’s strategic growth objectives, ensuring customer engagements directly support revenue adoption, growth and retention
Oversee project execution and governance, including delivery scoping, onboarding, technical consultancy and, where appropriate, escalation management
Enable team development and growth, providing 1x1 coaching, managing career development plans (CDPs), and creating an environment where attention-to-detail and customer-first outcomes are prioritised
Work with partners and other GTM stakeholders to expand the scope and impact of Fivetran Services while maintaining delivery excellence and customer trust

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Manager, Delivery Services

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United Kingdom

Salary:

Not provided

Fivetran

Expiration Date

Until further notice

Requirements

Leadership experience in Professional Services, Consulting, or Solutions Architecture, ideally within SaaS, cloud, or data integration environments
Strong commercial awareness, with the ability to tie Services delivery directly to measurable business outcomes (ARR growth, retention, utilization)
Technical familiarity with data integration tooling and adjacent technologies
Operational discipline, with experience implementing structured project and resource management practices
Stakeholder management skills, capable of influencing senior cross-functional peers (Sales, Customer Success, Product, Partners) and senior customer stakeholders alike
Analytical mindset, with comfort in leveraging metrics to drive accountability and decision-making
Adaptability and growth orientation, thriving in dynamic environments and helping scale functions globally

Job Responsibility

Lead a team of Onboarding Managers and Resident Solutions Architects, ensuring high-quality delivery across paid implementations
Own accountability for Delivery Services provided to Fivetran customers, working across regions to ensure scope clarity, operational consistency, and measurable outcomes
Develop and mature the Delivery Services function, formalising practices, reinforcing tooling and process adoption, and enabling scale across Commercial and Enterprise accounts
Partner with GTM and CS leadership to align paid Services with Fivetran’s strategic growth objectives, ensuring customer engagements directly support revenue adoption, growth and retention
Oversee project execution and governance, including delivery scoping, onboarding, technical consultancy and, where appropriate, escalation management
Enable team development and growth, providing 1x1 coaching, managing career development plans (CDPs), and creating an environment where attention-to-detail and customer-first outcomes are prioritised
Work with partners and other GTM stakeholders to expand the scope and impact of Fivetran Services while maintaining delivery excellence and customer trust

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Software Delivery Manager

We are looking for an experienced Software Delivery Manager to oversee the imple...

Location

United States , Sandy Springs, Atlanta, GA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience managing engineering teams with a proven track record of success
Strong technical expertise in software development and object-oriented programming
Demonstrated experience delivering SaaS solutions and guiding solution implementations
Proficiency in cloud platforms, preferably Azure, and data-driven systems
Ability to communicate effectively with non-technical stakeholders and clients
Familiarity with ITIL frameworks to support infrastructure and service delivery
Hands-on experience with tools such as Remote Desktop Support, Cisco Webex Meetings, Azure Active Directory, and Intune
Solid understanding of solution architecture and future-state planning

Job Responsibility

Manage and mentor a team of software and solutions engineers, supporting their growth and success
Act as the primary technical escalation point for addressing complex customer challenges
Oversee end-to-end SaaS solution delivery, from initial design through final implementation
Engage with clients to understand their needs, provide guidance, and deliver tailored solutions
Collaborate across departments to align processes and ensure positive project outcomes
Promote and enforce best practices to maintain consistency and quality in solution delivery
Drive the documentation process to ensure clarity and accessibility of technical information
Facilitate discussions around solution architecture and future-state strategies
Manage cloud platform integrations, focusing on Azure for optimal performance
Utilize ITIL frameworks to enhance infrastructure and service delivery efficiency

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Software Delivery Manager

We are looking for an experienced Software Delivery Manager to oversee the imple...

Location

United States , Sandy Springs

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience managing engineering teams with a proven track record of success
Strong technical expertise in software development and object-oriented programming
Demonstrated experience delivering SaaS solutions and guiding solution implementations
Proficiency in cloud platforms, preferably Azure, and data-driven systems
Ability to communicate effectively with non-technical stakeholders and clients
Familiarity with ITIL frameworks to support infrastructure and service delivery
Hands-on experience with tools such as Remote Desktop Support, Cisco Webex Meetings, Azure Active Directory, and Intune
Solid understanding of solution architecture and future-state planning

Job Responsibility

Manage and mentor a team of software and solutions engineers, supporting their growth and success
Act as the primary technical escalation point for addressing complex customer challenges
Oversee end-to-end SaaS solution delivery, from initial design through final implementation
Engage with clients to understand their needs, provide guidance, and deliver tailored solutions
Collaborate across departments to align processes and ensure positive project outcomes
Promote and enforce best practices to maintain consistency and quality in solution delivery
Drive the documentation process to ensure clarity and accessibility of technical information
Facilitate discussions around solution architecture and future-state strategies
Manage cloud platform integrations, focusing on Azure for optimal performance
Utilize ITIL frameworks to enhance infrastructure and service delivery efficiency

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Cloud Manager

As a Cloud Manager, you will oversee the planning, implementation, and managemen...

Location

Romania , Cluj

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum 5-10 years of experience in cloud infrastructure management, with a strong focus on designing and managing cloud-based systems
Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect
Proven experience with major cloud platforms such as AWS, Azure, and Google Cloud
Extensive experience in network security, virtualization, and data management
Deep understanding of cloud architecture, infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS) models
Strong leadership and team management skills
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills
Proficiency in project management methodologies and tools

Job Responsibility

Overseeing the planning, implementation, and management of the cloud infrastructure
Ensuring that the cloud-based systems are stable, secure, and operating efficiently
Leading a team of IT professionals, manage vendor relationships, and ensure compliance with industry standards and best practices.
Overseeing the design, deployment, and maintenance of cloud infrastructure, ensuring high availability, performance, and security
Managing and mentoring a team of cloud engineers and IT professionals, fostering a collaborative and productive work environment
Implementing and enforcing security policies and procedures to protect cloud infrastructure and data, while ensuring compliance with relevant regulations and standards
Monitoring cloud infrastructure performance, identifying potential issues, and implementing solutions to optimize performance and reliability
Managing relationships with cloud service providers and vendors, ensuring services are delivered according to contractual agreements
Developing and maintaining disaster recovery plans to ensure business continuity in the event of system failures or data loss
Creating and managing budgets for cloud infrastructure projects, recommending cost-saving measures where appropriate

What we offer

Smooth integration and a supportive mentor
Pick your working style: choose from Remote, Hybrid or Office work opportunities
Projects have different working hours to suit your needs
Sponsored certifications, trainings and top e-learning platforms
Private Health Insurance
Individual coaching sessions or accredited Coaching School
Epic parties or themed events

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SaaS Cloud Service Delivery Manager

Job Description

Job Responsibility

Requirements

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