Rx Records - Representative II, CVS Health

CVS Health

Location:
United States, Cumberland

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

CVS Health Prescription Records team serves as the sole managing interface for CVS Retails’ legal, subpoena, regulatory, attorney, patient and third-party record demands for patient and prescriber prescription records. This position will handle incoming customer inquiries by phone, fax and email in a contact center environment. You will have high-volume data entry expectations of these requests while ensuring the accuracy of details provided, along with being in charge of responsibly handling Protected Health Information. The role includes complying with regulatory demands and subpoena demands in accordance with state and federal HIPAA/Privacy requirements.

Job Responsibility:

Work in a high volume, production oriented, time sensitive Call Center environment
Assist customers on the phone to provide Prescription Records and status updates on their requests
Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties
Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels.

Requirements:

Must be able to work 2 days a week in the Cumberland, RI office
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
1 to 2 years of experience working with sensitive information and/or HIPAA
Must be able to function well in a professional team environment
Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications.

Nice to have:

Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines
Associates degree or equivalent certificate
Prior Patient Prescription Records experience
Legal or paralegal experience.

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
employee stock purchase plan
no-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access.

Additional Information:

Job Posted:
September 25, 2025

Expiration:
September 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Rx Records - Representative II