Rx Records - Representative II, CVS Health

CVS Health

Location:
United States, Providence, Rhode Island

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 31.30 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Work in a high volume, production oriented, time sensitive Call Center environment
Assist customers on the phone to provide Prescription Records and status updates on their requests
Process prescription records in a data entry system in response to fax, mail, and email requests from Regulatory Agencies, Courts (Subpoenas), Law Enforcement, Attorneys, Insurance Agencies, Patients, and other third parties
Must maintain the strictest level of confidentiality when dealing with Protected Health Information at all levels

Requirements:

Must be able to work 2 days a week in the Cumberland, RI office
1 to 2 years of experience working in a Call Center or Customer Service Environment where a high degree of accuracy and attention to detail are required
1 to 2 years of experience working with sensitive information and/or HIPAA
Must be able to function well in a professional team environment
Ability to handle inquiries, and exercise good judgment and apply critical thinking skills to solve problems
Proficiency in data entry, Microsoft Word and Excel, Microsoft Outlook and the ability to master other related department applications

Nice to have:

Strong organization skills, ability to multi-task, prioritize work, maintain flexibility, and manage expectations while meeting scheduled deadlines
Associates degree or equivalent certificate
Prior Patient Prescription Records experience
Legal or paralegal experience

What we offer:

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Additional Information:

Job Posted:
July 29, 2025

Expiration:
August 18, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Rx Records - Representative II