Runner Job at Time Out Group Plc (Chicago)

Job Description

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. Our Market Food Runners provide outstanding guest service and product to ensure that each of our guests enjoy a memorable experience with each visit. A Food Runner, also assists staff in delivering beverages and meal items to assigned tables. They are responsible for transporting food from the expediting counter to the appropriate table.

Job Responsibility

Deliver Food and Beverage orders to customers quickly and accurately
Maintain sanitary and food-safety standards
Check in with customers to make sure they're having a good time
Customer satisfaction reports should be forwarded to management and other relevant parties
Handle a variety of unplanned consumer requests
Create and maintain a sense of urgency
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

Requirements

Minimum of three to five (3-5) years’ experience in hospitality working in a high-volume bar
POS systems
Hospitality, Restaurant, Nightclub, Bar, and Lounge Operations
Beer, wine, spirits
Opening and closing duties
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Beverage presentation
High volume operations
Must present and maintain a professional image
Must have good positive energy
Must be able to read the computer monitors
Must be able to print legibly
Must be observant and quick to respond
Must be able to move quickly through work
Must be able to sit and/or stand for extended periods
Must be dexterous
Must be able to twist, tow (push or pull), reach, bend, climb and carry
Must be able to push and lift up to 50 lbs.
Ability to use hands to handle, or feel objects, tools or controls
Ability to reach with hands and arms
climb stairs
balance
stoop, kneel, crouch or crawl
Ability to talk, hear, taste, smell, and see
Maintain a professional, neat and well-groomed appearance

Nice to have

Be commercially astute
Want to dive headfirst into great service and hospitality company
Have excellent communication and relationship building skills
Have a high sense of ownership, urgency and drive
Be a team player

What we offer

Competitive holiday, an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

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