Run Analyst, Inetum

Inetum

Location:
Portugal, Porto

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

This team is responsible for providing management back offices, marketing and sales teams, as well as partners, with functional and efficient Protection tools. Within the Tribe Prévoyance, you integrate a Squad as an IT analyst to ensure the management of requests and the monitoring of production incidents managed by the Protection Department in compliance with defined commitments.

Job Responsibility:

Application support
Production monitoring
Incident management
Problem identification
Qualify incident and root cause analysis
Escalate fixing proposals
Guarantee the management of incident requests
Guarantee production monitoring (processing of TDI, IRO files, problem management, review of authorizations, monitoring of end-of-month treatments, management of ICP / PCA service continuity plans)
Qualify the incident files and show strength of proposals
Analyze any malfunction detected, diagnose it and solve it or, if necessary, call on the team concerned by monitoring its resolution
Conduct checkpoints at the major stages of the project and alert in the event of non-compliance in connection with squad members (Tech lead, developers, IT engineer)
Alert its management and the Squad of any major malfunction detected
Give the first orientations of feasibility, complexity, by contributing to the choice of the corrective solution in collaboration with the Squad members
Guarantee the performance of operational monitoring over the allocated period by ensuring responsiveness to the restoration of service and in compliance with SLAs
Assess the risks that may arise during your work and on the scope of responsibility
Guarantee the objectives and the deadlines of realization by guaranteeing the respect of the SLAs
Identify and request essential resources
Develop the functional or technical macro-solution (depending on its field) by seeking, if necessary, the necessary resources and expertise
Validate the solution, the functional or technical hypotheses (depending on its field)
Guarantee the updating of deliverables specific to the operation of the RUN according to norms and standards
Be an actor in the rise of his skills (functional and technical) on its perimeter (new project, extension perimeter, etc.)
Participate in meetings and committees related to its scope of intervention
Contribute to communication around his profession
Guarantee communication to the various stakeholders at the frequency defined with customers (business lines)
Organize documentation/knowledge base of our solutions
Keep it updated with the most FAQ from our clients and Bug fixing information
Prepare technical documentation
Continuous improvement approach, reducing the incidents
Challenge the team and share ideas

Requirements:

At least 3+ years of experience in similar position
Experienced in application production run support
Incident Management on Web front systems and associated APIs
Knowledge on web technology (Java EE, Rest and SOAP Web Services, APIs, angular, Responsive web applications)
Fluent in French

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

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Run Analyst