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A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, and can be offered as permanent or fixed term contract.Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
Job Responsibility:
Handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion
Ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures
Work to achieve personal and department wide targets whilst adhering to our service level agreements
Demonstrate a highly professional manner which reflects the brand’s image and customer ethos of DLG LS department and its values
Support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives
Requirements:
Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred
Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous
Able to engage effectively with clients
Happy to work towards targets
Able to work well under pressure and maintain attention to detail
What we offer:
9% employer contributed pension
50% off home, motor and pet insurance plus free Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days
Income protection on 50% of your salary for 5 years
Life assurance cover at four times your salary
Flexible benefits scheme
Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
Enhanced maternity, paternity, shared parental, and emergency dependant leave
Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
Trained mental health first aiders (MHFA) for support whenever you need it
Volunteering opportunities through our partnership with Neighbourly
Up to £50 a month to match any contributions you make to your local community