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Rta / El / Pl Litigation Claims Handler

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Direct Line Group

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Location:
United Kingdom , Leeds

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Category:
Legal

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We have an exciting opportunity to join our Leeds based Litigation Team as a Road Traffic Accident (RTA) /Employment Liability (EL) / Personal Liability (PL) Claims Handler. Reporting to the Litigation Team Leader, you will handle a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims – providing excellent claims handling service with minimal leakage.

Job Responsibility:

  • Completing all necessary investigations into the circumstances of incidents and the value of our client's claim, carrying out legal research as required
  • Assessing prospects of the claim succeeding on its merits as well as the likely value of the claim for personal injury and recoverability of financial losses
  • Ensuring clients are provided the correct legal advice
  • Managing clients' expectations, explaining decisions and the steps in the claims process clearly and succinctly
  • Negotiating settlement on the best possible terms for the Client
  • Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing
  • Instructing counsel as necessary
  • Managing cases efficiently and effectively to meet departmental targets and Service Level Agreements
  • Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence
  • Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers and external organisations
  • Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives

Requirements:

  • Experienced Claims Handler, Legal Executive or Solicitor
  • Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
  • Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
  • Experience of using a Case Management System
  • Knowledge of JC Guidelines for the assessment of general damages in personal injury cases
  • Understanding and ability to research different resources e.g. Lawtel
What we offer:
  • Annual performance-based bonus
  • 9% Private Pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holiday allowance
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP)
  • Trained mental health first aiders (MHFA)
  • Volunteering opportunities
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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