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Direct Line Group Logo Direct Line Group · Legal

RTA/EL/PL Intermediate Track Claims Handler

United Kingdom, Leeds · Job Posted March 20, 2026
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Job Description

We currently have an exciting opportunity for an experienced RTA/EL/PL Intermediate Track Claims Handler to join our Leeds or Bromley based Legal Services team on a full time and fixed-term contract basis. Reporting to the Litigation Team Leader, you will be handling a caseload of Claimant Employers Liability claims, Personal Liability claims and unusual Road traffic Accidents such as Pedestrian or Cyclist claims.

Job Responsibility

  • Managing a client’s claim by continually using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately
  • Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required
  • Collating and reviewing the evidence
  • Assessing prospects of the claim succeeding on it’s merits
  • Assessing the likely value of the claim for personal injury and recoverability of financial losses
  • Ensuring clients are provided the correct legal advice
  • Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times
  • Negotiating settlement on the best possible terms for the Client, ensuring that instructions are complied with or taken at the necessary points
  • Ensuring that the legal expenses provider is kept updated at all key stages
  • Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing
  • Instructing counsel as necessary, drafting the brief and checking costs statements
  • Managing cases efficiently and effectively
  • Making sure that client work is progressed efficiently to meet departmental targets and Service Level Agreements and the client is kept proactively informed where appropriate
  • Identifying and appropriately investigating all conflicts, complaints and potential acts of negligence and ensure they are reported immediately to a team leader or member of the compliance team
  • Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the work source
  • Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives
  • Handling a caseload of Intermediate Track Claimant Employers Liability claims, Public Liability claims and Road traffic Accidents including Pedestrian or Cyclist claims
  • To represent DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional matter, in accordance with internal procedures and acting as an ambassador to the organisation

Requirements

  • Experienced Legal Claims Handler, Legal Executive or Solicitor
  • Previous experience of RTA / EL / PL claims handling is preferable, either within an insurance company or law firm environment
  • Knowledge of Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as related regulations associated with accidents at work
  • Experience working in PI claims at intermediate track level
  • Experience of using a Case Management System and knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel
  • Good problem solver and able to work under pressure, whilst maintaining attention to detail
  • Knowledge of Intermediate Track, Pre Action Protocols, CPR, Practice directions and relevant statute and case law as well as relevant regulations relating to accidents at work

What we offer

  • 9% employer contributed pension
  • Up to 10% Annual performance-based bonus
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • 22 days holiday rising to 30 days depending on your role
  • Plus the chance to buy and sell up to 5 days
  • Company contributions of 9% of your salary towards your pension
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Discounts and cashback savings across hundreds of other well-known brands
  • Adjust your income protection, life assurance, and benefits package through our flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP), offering information on financial and mental wellbeing as well as emergency support and advice
  • Trained mental health first aiders (MHFA) for support whenever you need it
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community
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