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RPA Support Engineer (UiPath)

India, Mumbai/Pune/Bangalore · Job Posted March 05, 2026
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Job Description

We are seeking a skilled and proactive RPA Support Engineer to provide Level 2 production support for UiPath-based automation solutions. The ideal candidate will have strong experience in incident management, bot monitoring, and production troubleshooting within enterprise RPA environments.

Job Responsibility

  • Provide Level 2 production support for UiPath-based RPA solutions
  • Monitor bot executions, schedules, queues, and Orchestrator health
  • Analyze incidents, perform Root Cause Analysis (RCA), and implement fixes
  • Handle exceptions, retry mechanisms, and bot recovery procedures
  • Coordinate with L3 development teams for complex issues and enhancements
  • Manage UiPath Orchestrator assets, environments, credentials, and queues
  • Ensure adherence to SLAs, security, and compliance standards
  • Maintain operational documentation, runbooks, and knowledge base articles
  • Support releases, patches, and minor enhancements during deployments
  • Participate in shift/on-call support model, if required

Requirements

  • 3–5 years of experience in RPA support with strong hands-on exposure to UiPath
  • Experience with: UiPath Studio
  • UiPath Orchestrator
  • UiPath Robots
  • Strong understanding of incident and problem management processes
  • Experience in exception handling, logging, and bot performance optimization
  • Working knowledge of SQL, APIs, Excel automation, and file-based processes
  • Familiarity with ITSM tools such as: ServiceNow
  • Jira
  • Ability to work effectively in production support environments

Nice to have

  • UiPath Certification (Advanced RPA Developer or equivalent)
  • Experience in regulated or enterprise-scale environments
  • Basic scripting knowledge (PowerShell, VB.NET)
  • Exposure to CI/CD pipelines for RPA deployments

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