This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a skilled and proactive RPA Support Engineer to provide Level 2 production support for UiPath-based automation solutions. The ideal candidate will have strong experience in incident management, bot monitoring, and production troubleshooting within enterprise RPA environments.
Job Responsibility:
Provide Level 2 production support for UiPath-based RPA solutions
Monitor bot executions, schedules, queues, and Orchestrator health
Analyze incidents, perform Root Cause Analysis (RCA), and implement fixes
Handle exceptions, retry mechanisms, and bot recovery procedures
Coordinate with L3 development teams for complex issues and enhancements
Manage UiPath Orchestrator assets, environments, credentials, and queues
Ensure adherence to SLAs, security, and compliance standards
Maintain operational documentation, runbooks, and knowledge base articles
Support releases, patches, and minor enhancements during deployments
Participate in shift/on-call support model, if required
Requirements:
3–5 years of experience in RPA support with strong hands-on exposure to UiPath
Experience with: UiPath Studio
UiPath Orchestrator
UiPath Robots
Strong understanding of incident and problem management processes
Experience in exception handling, logging, and bot performance optimization
Working knowledge of SQL, APIs, Excel automation, and file-based processes
Familiarity with ITSM tools such as: ServiceNow
Jira
Ability to work effectively in production support environments
Nice to have:
UiPath Certification (Advanced RPA Developer or equivalent)
Experience in regulated or enterprise-scale environments