RPA (Robotic Process Automation) SME, Citi

Citi

Location:
India, Pune

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities

Job Responsibility:

Resolve client technical issues through diligent research, reproduction and troubleshooting
be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
work closely with L1, L2 Production Support team to resolve Production issues
respond to client requests regarding outages, performance degradation and project status with excellent communication skills
work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
manage client communication and address client pain points
document all technical inquiries, develop and review content for knowledgebase using tool set
determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
develop tools and best practice for repeatable tasks and execution by working closely with developer team members
ensure all project documents are safely archived following project completion
engaged in support from initiation to closure, support for BAU mode
maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
ensure weekend activities complete successfully through assignment, coordination, oversight and validation and checkout
complete work breakdown structure to estimate effort required for each task
work directly with other team members to resolve problems in a timely manner
resolve any issues and solve problems throughout project life cycle while working with team members, System Administration and Database administration
work with global partner teams and source other team members to complete Book of Work project activities
clearly communicate expectations to team members and stakeholders
assess the platform and provide improvement suggestions to management

Requirements:

At least bachelor degree
major in computer science related
7+ years of working experience in an enterprise environment as senior support engineer for enterprise software
experience in comprehensive issue handling and communication with clients and multiple stakeholders
excellent problem solving and analytical skills
excellent in both spoken and written English communication skills
working knowledge of Windows server, database
experience in coding of any computer language
working knowledge of SQL query
experience communicating with different global teams to get things done
experience working in a team-oriented, collaborative environment
be able to work in a dynamic team environment which includes developers working with different technologies (such as Java, Web Services and C#/.NET) and across multiple regions
rapidly adapt and respond to changes in environment and priorities
flexibility with working schedule, changing priorities and tight deadlines
strong ownership and self-driven personality
ability to work on many tasks simultaneously in a high-pressure environment
good working knowledge of Networking
experience working within an Enterprise IT Support environment
good sense of automation or optimizing working process
familiarity with modern cloud-native technologies (AWS, Kubernetes, Docker, Openshift)

Nice to have:

Has experience in working in the finance industry is a good plus
has experience on Automation Anywhere is a good plus
has knowledge of machine learning and artificial intelligence is a good plus
familiarity with Windows scripting (Powershell, Shell)
hands-on experience with Java or Python

What we offer:

Global benefits package
exposure to various business departments at Citi
build the experience of working in global development teams
build project management skills

Additional Information:

Job Posted:
April 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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RPA (Robotic Process Automation) SME