Roving Personal Banker

• Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies
• be flexible and adaptable to changing priorities and new surroundings while meeting customer needs
• participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially
• assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
• receive direction from managers and exercise judgement within defined policies and procedures
• develop understanding of bank products and services to connect to customers' needs
• interact with customers to demonstrate care and build relationships
• provide appropriate options for bank products and services to customer
• refer customers' financial needs to other bankers and partners as needed

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Customer service focus with experience handling complex transactions across multiple systems
• experience proactively engaging with customers through outreach via phone or email
• ability to educate and connect customer to technology and share the value of mobile banking options
• experience working with others on a team to meet customer needs
• experience fostering and developing strong customer relationships
• ability to build strong relationships with internal partners
• ability to follow policies, procedures, and regulations
• ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• ability to interact with integrity and professionalism with customers and team members
• relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting
• relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
• proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
• support customers and employees in resolving or escalating concerns or complaints

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement