Routing-Technical Support Engineer 4 Job at Hewlett Packard Enterprise (Heredia)

Routing-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or equivalent
Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
In-depth knowledge of Juniper Networks or similar network company and system products
Excellent Communication Skills
Ownership and Problem – Solving mindset
Ability to work with different stakeholders for outcomes
Obsess about Quality
Encourage diversity and innovation
Juniper products knowledge and Junos experience / certifications would be an added advantage

Job Responsibility

Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Routing-Technical Support Engineer 4

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or equivalent
Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
In-depth knowledge of Juniper Networks or similar network company and system products
Excellent Communication Skills – Clear and Crisp communication (email and verbal), Ability to adapt the communication based on the audience
Ownership and Problem – Solving mindset
Ability to work with different stakeholders for outcomes
Obsess about Quality – Strive for delivering quality output in every interaction
Encourage diversity and innovation
Juniper products knowledge and Junos experience / certifications would be an added advantage

Job Responsibility

Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Line Cook

Convene is a globally recognized hospitality company that is revolutionizing the...

Location

United States , Stamford

Salary:

26.00 USD / Hour

OysterLink

Expiration Date

Until further notice

Requirements

Minimum 1 year cook experience in a related role
Strong cooking and knife skills
Positive and enthusiastic approach to assignments
Ability to work well with others and communicate effectively
Cheerful, presentable, and helpful with customers
Flexible and long hours including nights and weekends
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
Ability to reach overhead and below knees including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for extended periods

Job Responsibility

Participate in daily food service with excellence in portioning, cooking, timing, plate assembly, and communication
Prepare, cook, and serve items adhering to recipes and ensuring high quality and visual presentation
Prepare and deliver catering orders accurately and punctually
Assist other associates to complete kitchen duties within time constraints
Follow all proper steps of service in accordance with Convene standards
Maintain constant sanitation, organization, and proper food handling
Collaborate with team members to ensure efficient kitchen operations

What we offer

Health Insurance
wellness programs
Paid Time Off
Parental leave
401k plan
Career Development
recognition programs

Fulltime

New

Director, Partnerships

Reporting to the Chief Growth Officer, you will lead the Partnerships function a...

Location

Canada; United States , Atlanta; Austin; Portland; Toronto; Halifax; Calgary; Vancouver; Kitchener; Waterloo; Hamilton

Salary:

145000.00 - 182000.00 CAD / Year

FreshBooks

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in partnerships, channel management, business development, or adjacent growth roles within a SaaS, platform, or technology-enabled business
Deep referral, co-marketing and co-sell experience from a relevant industry
Channel management, sales and/or business development experience
Strong business and financial acumen with experience managing large partnerships and moving them along the curve to full revenue engagement
Background in SaaS, platform and community building partnerships
Strong analytical skills for market analysis, program measurement, and ROI assessment
Experience leading teams through complex projects to successful outcomes
Proven ability to lead cross-functional initiatives and influence senior stakeholders
A commitment to the connection between happy customers and engaged teams
An innovative mind, with a drive to push boundaries, test new ideas, and implement creative approaches to work

Job Responsibility

Build the vision for referral partnerships at FreshBooks, with a focus on identifying the right organizations with which we should partner to drive acquisition at scale
Evaluate the partner market landscape to recruit, onboard and operationalize each partnership working closely with internal teams at FreshBooks across product, technology, sales and marketing
Lead two direct reports across partner acquisition and partner growth, ensuring they are engaged and delivering at the highest level
Take a data-informed approach to performance monitoring, leveraging our internal tools and partner relationship management platform to derive insights and take action to correct underperformance
Set the strategy for partner incentives and ongoing partner management to build a motion that drives mutual benefit and efficient growth
Maintain strong relationships with partners including regular business reviews where you work together to identify areas of opportunity to achieve shared objectives

What we offer

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
A retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program

Fulltime

New

Senior Designer, Mobile

As a Product Designer, Mobile at Freshbooks You will own the end-to-end mobile d...

Location

Canada , Toronto; Halifax; Kitchener; Waterloo; Truro

Salary:

105000.00 - 132000.00 CAD / Year

FreshBooks

Expiration Date

Until further notice

Requirements

A compelling portfolio demonstrating deep experience designing cross-platform mobile products that have successfully scaled
A nuanced understanding of mobile interaction best practices, with fluency in both iOS and Android Human Interface Guidelines
Mastery of Figma, including building and maintaining high-quality designs within complex component libraries
Experience leading and synthesizing user research, with a strong ability to uncover the “why” behind user behavior
Strong systems thinking, ensuring design patterns remain coherent, scalable, and consistent across platforms and devices
Excellent communication skills, with the ability to clearly articulate design rationale to Product and Engineering partners
The ability to work independently and proactively while staying closely aligned with cross-functional stakeholders

Job Responsibility

Champion the end-to-end mobile experience for our cross-platform product, translating complex user needs into elegant, high-fidelity mobile designs and prototypes using Figma
Lead mobile-focused discovery and research to deeply understand how small business owners manage their work away from the desk, synthesizing insights into actionable artifacts
Partner closely with Product Management and Engineering to explore and leverage mobile-specific technologies, shaping not just how features look, but why and when they should exist on mobile
Advocate for mobile-first thinking by ensuring solutions are intuitive, platform-compliant, and thoughtfully aligned with real user workflows
Serve as a mobile subject matter expert across teams, collaborating to ensure features are designed with mobile constraints and opportunities in mind from day one
Actively contribute to and evolve our mobile design system and Figma component libraries, raising the bar for quality, consistency, and scalability
Facilitate strong cross-functional alignment by translating technical constraints into design opportunities and proactively addressing misalignments

What we offer

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
A retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program

Fulltime

New

Director, Expansion Marketing

As the Director of Expansion Marketing, you will lead FreshBooks’ strategy and p...

Location

Canada , Toronto; Halifax; Calgary; Vancouver; Kitchener; Waterloo; Hamilton

Salary:

145000.00 - 182000.00 CAD / Year

FreshBooks

Expiration Date

Until further notice

Requirements

8+ years of experience in lifecycle marketing, expansion marketing, CRM, or revenue marketing within a SaaS organization
Demonstrated success driving upsell, cross-sell, and retention programs with measurable revenue impact
Strong understanding of SaaS metrics including ARPU, churn, expansion rate, adoption, usage funnels, and lifecycle performance indicators
Experience managing and developing teams
you have led managers or senior ICs in a fast-paced environment
Proven ability to work cross-functionally and influence without authority across Product, Product Marketing, Customer Success, Sales, and Revenue Operations
Strong analytical skills and comfort with segmentation, experimentation, cohort analysis, and performance reporting
Exceptional execution discipline, with the ability to manage multiple programs simultaneously and deliver strong outcomes
Excellent communication and storytelling skills with a customer-focused mindset
A high degree of agency

Job Responsibility

Lead and execute FreshBooks’ expansion strategy to grow revenue within the existing customer base by increasing product engagement, enabling tier movement, and driving adoption of add-on offerings
Build and scale upsell and cross-sell programs across multiple channels, using clear segmentation, customer insights, and value-based messaging to drive relevant expansion
Design and deliver lifecycle journeys that improve product usage and retention through targeted email, in-app messaging, and multi-step campaigns that reinforce the value of the FreshBooks ecosystem
Lead, coach, and develop a high-performing team of Expansion Marketing Managers, setting clear priorities, expectations, and accountability for results
Partner cross-functionally with Product Marketing, Product, Customer Success, and Partnerships to deliver coordinated, omni-channel expansion programs aligned to customer needs and success motions
Own end-to-end execution of expansion initiatives—from planning and creative development through launch, optimization, and iteration—ensuring programs contribute meaningfully to revenue and customer outcomes
Own expansion analytics and reporting, using metrics such as attach rate, ARPU growth, adoption, and churn to inform decisions, optimize performance, and guide leadership discussions

What we offer

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
A retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program

Fulltime

New

Director, Growth Marketing

As the Director of Growth Marketing, you will own the strategy and execution of ...

Location

Canada , Toronto; Halifax; Calgary; Vancouver; Kitchener; Waterloo; Hamilton

Salary:

145000.00 - 182000.00 CAD / Year

FreshBooks

Expiration Date

Until further notice

Requirements

8+ years of experience in Growth Marketing, Demand Generation, or Performance Marketing within a high-growth SaaS organization
Proven success owning paid marketing programs with significant budgets and delivering measurable revenue outcomes
Strong grasp of SaaS funnel metrics including CAC, LTV, payback, activation, retention, and ARR growth mechanics
Demonstrated experience leading multi-channel demand generation programs that create qualified pipeline for both PLG and sales-led motions
Strong analytical skills
comfortable with attribution modeling, incrementality testing, and forecasting
Proven track record influencing cross-functional partners and leading complex initiatives without reliance on authority
Experience managing and developing teams in a fast-paced environment
A high degree of agency
bias for action, strong follow-through, and excellent operational discipline

Job Responsibility

Lead and scale FreshBooks’ growth marketing organization to drive sustainable revenue growth by helping more small business owners discover, adopt, and succeed with our platform across the full funnel
Build, coach, and develop a high-performing growth team across paid media, demand generation, lifecycle, and growth strategy, improving execution quality, accountability, and consistency of results
Define and execute growth strategies across acquisition, activation, retention, and expansion, translating revenue goals into clear plans that improve conversion, reduce churn, and unlock expansion
Own paid marketing performance across search, social, display, programmatic, and emerging channels, improving CAC efficiency and scaling high-performing channels through disciplined experimentation
Lead community and advocacy programs that engage the Freshbooks Community: accountants, creators, partners, and Small business owners, turning influencing voices into measurable drivers of acquisition, retention, and revenue
Partner cross-functionally with Product, Sales, Brand, Data, and Customer Success to deliver coordinated growth initiatives that reflect real customer needs and improve the end-to-end customer experience
Own growth forecasting, experimentation, and performance reporting, providing leadership with clear insights to guide investment decisions and strategic trade-offs

What we offer

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
A retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program

Fulltime

New

Business Analyst

As a Business Analyst, you will drive discussions with business stakeholders to ...

Location

Canada , Toronto; Halifax; Calgary; Vancouver; Kitchener; Waterloo; Hamilton; Truro

Salary:

62000.00 - 78000.00 CAD / Year

FreshBooks

Expiration Date

Until further notice

Requirements

Experience gathering and consolidating requirements from business stakeholders
Proficient in the creation and presentation of requirements documentation
Experience translating business requirements into working solutions
Experience in building relationships, influencing and working closely with stakeholders to determine acceptable solutions
Proven track record of managing projects and delivering on time
Experience working directly with technical teams
Strong analytical and problem-solving skills
Detail-oriented with strong organizational skills
Excellent verbal and written communication skills
Ability to work collaboratively with cross-functional teams

Job Responsibility

Drive discussions with business stakeholders to understand their problems and requirements
Work with other technical team members on proposing solutions that meet business needs and requirements
Manage the expectations of stakeholders by communicating progress and timelines on projects
Proactively work with business stakeholders to identify long-term opportunities and work with the enterprise architecture team to incorporate them into a roadmap
Collaborate with stakeholders to elicit, document, and prioritize business requirements
Translate business needs into functional specifications for technical teams
Evaluate existing business processes and identify opportunities for improvement, documenting both the current and future stages as process flow diagrams
Design and implement process improvement initiatives to optimize efficiency and productivity
Oversee testing activities including partnering with business team members to document test cases and carry out UAT activities
Other duties as may be assigned

What we offer

Comprehensive health and wellness benefits
Generous time off including a flexible vacation plan
A retirement savings program or pension plan matched to your local office
Stock options for every full-time employee
Parental leave and new parent support
Annual healthy living credit
Comprehensive medical and dental benefits
Fertility and gender-affirming benefits dependent on your region
Peer Recognition Program
Employee Assistance Program

Fulltime

Routing-Technical Support Engineer 4

Hewlett Packard Enterprise

Location:
Costa Rica , Heredia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
August 07, 2025

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Routing-Technical Support Engineer 4

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Location:Costa Rica , Heredia

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Job Description:

Job Responsibility:

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Nice to have:

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Job Posted:August 07, 2025

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