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The Support Associate is responsible for ensuring accurate and timely handling of all shipment-related documentation, maintaining proper document flow, and supporting the smooth completion of settlements. The role contributes to high levels of service to internal and external stakeholders by ensuring compliance with company policies and processes, while maintaining accuracy and efficiency in daily operations.
Job Responsibility:
Verify that all required documents are received from warehouses, checkers, and drivers
Ensure daily scanning and timely submission of all documents to the RS BSO Team
Retrieve and provide documents from physical archives when required
Maintain accurate and well-organized physical and digital filing systems
Ensure all shipment-related documentation is complete and properly archived
Communicate effectively with warehouses, transport companies, and internal teams to collect missing information
Monitor document flow and follow up on pending or missing documentation
Support onboarding of new team members and contribute to a collaborative team environment
Requirements:
University degree in Business related field
Good command of English (written and verbal)
Strong organizational and time management skills
High attention to detail and accuracy
Ability to manage multiple tasks and meet daily deadlines
Customer-focused attitude with strong sense of responsibility
Nice to have:
Previous experience in administrative, logistics, or customer service roles