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You will ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. You will work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.
Job Responsibility:
Ensure all documents received are processed the same day
Extract movements from the system and provide reports to transportation companies for proper reconciliation of driver differences
Manage disputes and claims with customers/drivers for the country under your responsibility
Manage daily and monthly validation checks
Proactively identify and address discrepancies and process inefficiencies
Maintain high customer satisfaction levels through effective communication and resolution management
Adapt well to a fast-paced, multinational work environment and thrive under pressure
Requirements:
Ideally, but not mandatory, hold a university or college degree in Economics or Logistics, or a relevant field
Be fluent in English and Serbian, Croatian or Slovenian
Ideally, but not mandatory, have experience in a similar role, preferably in a fast-moving, multinational company or Shared Services environment
Demonstrate strong customer focus, attention to detail, and effective time management skills
Nice to have:
Hold a university or college degree in Economics or Logistics, or a relevant field
Have experience in a similar role, preferably in a fast-moving, multinational company or Shared Services environment