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The Route Sales Representative builds business partnerships with customers and is dedicated to meeting their expectations and requirements. Obtains customer information by engaging in ongoing conversations with key decision makers firsthand and applies the obtained information to improve the customer product offerings and services drive client retention. Capitalizes on sales opportunities and focuses on retention with account ownership mentality.
Job Responsibility:
Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center
Assist in driving route growth and meeting sales expectations by delivering and stocking clients with existing and newly requested products in a timely and responsive manner
Find opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts through lead generation and client referrals
Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality
Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities
Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, fresh merchandise is stocked, products are rotated, and all equipment is maintained and cleaned
Operate Company vehicles safely and courteously while following the rules of the road
Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Follow all DOT requirements
Respectful of both customer and ARAMARK assets
Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition
RSR is responsible for a complete and accurate accounting of all monies and products daily in accordance with established guidelines
Follow all Aramark policies and procedures related to food safety and complete all required food safety training assignments as instructed to maintain the integrity of our service to our clients while being mindful of the safety of our client’s employees
Practice attentive and active listening and communicate effectively under adverse conditions through the internal and external communication process
Communicate with the GM, RSM, CSM, and CSA’s regarding customers and reports on pending problems, or on evidence of competitors in customer locations
Requirements:
1-2 years of experience in a position requiring heavy public contact
High School Diploma or G.E.D required
Must have a valid driver’s license and be able to obtain DOT certification to operate DOT regulated vehicles
Must be able to load and offload transported items
Must be able to lift 75lb repeatedly
Ability to communicate at high efficiency and effectiveness with clients and operations staff
Ability to respond quickly to changing demands
Must have good interpersonal and customer service skills
Must possess an acceptable driving record in accordance with the CMV policy and a valid driver's license
Client interaction, communication, organization/time management are critical to the success of this role
Nice to have:
Incumbent is proficient or can be trained to sell product to customers
What we offer:
medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage