Rough Sleeping Navigator

• Play a crucial role in preventing and relieving homelessness for the customers of our service
• Work with current and former rough sleepers and support them to secure and sustain accommodation
• Support the Rough Sleeping Team and the Rough Sleeping Operational Manager to deliver a safe and effective daily drop-in service for rough sleepers, ensuring their needs are met in a welcoming and trauma-informed environment

• Be able to work with vulnerable client groups, ideally with clients experiencing homelessness or with complex needs, and an ability to establish positive working relationships with customers
• Have the ability to listen to people and not rush to conclusions or judgements before fully understanding what is wanted or needed by the customer
• Have an awareness of relevant housing legislation such as the Housing Act 1996, Homelessness Act 2002 and Homeless Reduction Act 2017
• Have an awareness of the Equality Act 2010 and the Care Act 2014, and of adult safeguarding principles and procedures
• Be able to interpret reports and assessments from a wide range of agencies, and use them to inform the development of support plans and identify appropriate resources to deliver these
• Be confident in making risks assessments in relation to customers' circumstances, and to ensure a safe working environment at all times
• Have the ability to make sound judgements based on appropriate evidence and to be able to analyse complex issues succinctly
• Have tact and diplomacy
• possessing the ability to deal with sensitive and confidential issues that may require a variety of responses. You will be able to manage challenging situations whilst remaining professional and objective
• Possess negotiating and advocacy skills
• Be emotionally resilient and able to deal with the impact of being exposed to customers' difficult circumstances
• Understand safeguarding and are able to recognise safeguarding concerns and take appropriate action to manage risk
• Be able to work in partnership with other agencies
• have the ability to understand the role, remit and operational limitations of other services and to work effectively as part of a "Team Around the Accommodation"
• Have the ability to work independently and using your own initiative, prioritising work tasks effectively and making decisions with limited supervision
• Have the ability to find innovative solutions to issues facing the customers and the skills and ability to manage personalised budgets effectively and creatively to help customers achieve their potential
• Keep and maintain appropriate and accurate records at all times, using IT packages and database
• Must be willing and able to travel to meet customers in a variety of locations as needed within the Portsmouth city area
• Be prepared to work outside of normal working hours occasionally, if this is what is needed to get the job done
• Be experienced in working with and using IT systems, including Microsoft Office applications and client record systems

7.5% shift allowance