Rota Coordinator Job at Assisted Lives Worcester (Bradford)

Job Description

Our priority at Assisted Lives is to ensure Service Users maintain control, choice and dignity. Feeling well supported and valued by reliable, sensitive polite and friendly staff is what defines this service. “The Rota Administrator role is a challenging and exciting position involving excellent organisation skills and the ability to create and manage visit schedules for Service Users and staff” Role purpose: Reporting to the Rota Manager, to oversee the management and operation of the electronic rota and care planning system for the Assisted Lives, Care and Support service. To provide support with Finance and Payroll related work including timesheets and annual leave.

Job Responsibility

To input all information into the electronic rota system to generate staff rotas and associated care documents
To deal with queries and concerns from Service Users and colleagues regarding rotas, visit schedules etc
To ensure that rota changes are made in sufficient time to take account of things like cover for absence at short notice and ensure appropriate cover is maintained for the service
this may require temporary alternative arrangements in the event of a system failure
To monitor, collate and process timesheets for payment
To design and create the rotas for the Care and Support service using the electronic rota planning software
To communicate the rota and shift patterns/times to all colleagues
To oversee and check that all colleagues have worked their allocated work patterns
To manage short notice absences and arrange cover on the rota to make sure that there is continuity of service
To assist with and resolve any queries from colleagues and Service Users regarding the rota, escalating issues where needed
To collate timesheets, check these against the rotas, update systems and forward on to payroll to arrange for payment and assisting with any queries
To administer invoices/receiving payments from Service Users by liaison with the Trusts finance staff
To provide reports of transactions and other finance related management information as and when required
To look for improvements in the rota system and how the rotas are worked and created
To run management information reports on the delivery of the service, budgets and visit schedules as required
To provide reception and administrative support to your colleagues as required
To manage alerts related to medication and care form the mobile app by carers
To carry out other reasonable tasks and duties from time to time as required

Requirements

Clear written and verbal communication skills
The ability to listen, to follow and understand instructions
Attention to detail
A logical and rational approach to resolving problems and making decisions
Good use of initiative and intuition
Flexible and adaptable in style – covering colleagues when necessary
Drive and motivation
Evidence of interest to learn and succeed
Demonstrates strong Service User focus – prioritises Service User’ needs and requests
A welcoming and approachable style
Able to build positive working relationships with Service Users, team members and external visitors
Demonstrates values of respect, trust and calmness
Has an understanding of older people’s needs and the needs of people with disabilities, and a commitment to the safety, care and well-being of Service Users and Care Support Workers
Ability to show empathy
Organising skills – being able to plan ahead, meet deadlines
Conducts tasks in a structured and logical way
Factoring in the unexpected

What we offer

Casual dress
Sick pay

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Rota Coordinator

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