Rostering and Workforce Optimisation Manager Job at Affinity Trust (Thame (Oxfordshire) or Leicester)

Workforce Operations Manager

Help us deliver a better tomorrow. Australia Post is delivering for all Australi...

Location

Australia , Melbourne; Brisbane

Salary:

Not provided

Australia Post

Expiration Date

Until further notice

Requirements

Proven experience in leading Workforce Management teams of at least 10 people within a contact centre environment
Strong analytical and decision-making capabilities in both pre-planned and real-time environments
Ability to interpret service data, identify patterns, and drive continuous improvement based on workforce outcomes
Build trust and engagement through a collaborative leadership style and clear, consistent communication
Ability to set clear goals and support team members in their development to achieve individual and collective success

Job Responsibility

Provide strategic and people-focused leadership across workforce operations
Drive operational excellence across all contact centre channels and brands
Lead through influence, setting clear direction, embedding best practice and empower teams to deliver an exceptional customer experience
Oversee the day-to-day operations of the WFM function across our contact centre
Lead a team of Real-Time Analysts
Foster a high-performing and collaborative culture while ensuring operational and service excellence
Manage workload distribution, maintaining service continuity, and supporting the full workforce cycle
Oversee Optimise routines (0–6 weeks out), including updating additional leave, scheduling exceptions, and balancing workload across functions and brands
Conduct structured pre-day, day-of, and post-day performance reviews to extract insights and drive continuous improvement
Ensure workforce administration processes (e.g., onboarding new employees and temps, rostering, updating records) are timely, accurate, and compliant

What we offer

Focus on work-life balance & flexibility
Career development opportunities
Exclusive discounts through our Post Perks program

Fulltime

Service Support and Scheduling Lead

We are seeking an experienced, organised, and customer-focused Service Support a...

Location

Australia , Redfern

Salary:

Not provided

ACES Group

Expiration Date

Until further notice

Requirements

Previous experience in rostering, scheduling, workforce coordination, or service support
Leadership or team management experience
Strong organisational, planning, and time-management skills
Excellent communication and interpersonal abilities
Ability to multi-task, prioritise, and work independently in a fast-paced environment
Proficient with IT systems and confident in data processing
intermediate Excel skills
Proactive, solution-oriented, hands-on, and innovative approach to work

Job Responsibility

Lead and coordinate administrative and operational activities within the Services Support Centre
Oversee employee scheduling and rostering to ensure client requirements are met
Deliver proactive customer service, responding promptly to client and employee enquiries
Work collaboratively with internal Service Managers and staff to optimise workforce allocation
Identify, assess, and resolve operational issues using sound judgement and data analysis
Maintain and administer systems, records, and reports to support service operations
Serve as the primary point of contact for clients during your shift
Lead, support, and coordinate team members to achieve operational objectives

What we offer

Career Growth — pathways to leadership roles, plus internal RTO programs and leadership development
Office-Based Role — work from our Redfern Services Support Centre, close to public transport
Rotating Roster — includes weekdays and weekends for variety and flexibility
Join a committed team — be part of a growing, inclusive company

Fulltime

State Workforce Planning Manager

At Metcash, you’re part of something bigger. We’ve got the heart of a small busi...

Location

Australia , Crestmead

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Demonstrated experience in workforce planning and logistics within high-volume, multi-DC environments
Proficient in workforce planning, scheduling, and rostering systems
Skilled in business analysis, process mapping, and continuous improvement
Strong numerical capability with advanced Excel skills for forecasting and modelling
Proven project management and change management experience is a plus!
Highly collaborative, a partnership style across own area and the wider business and is a real 'team player'
Excellent internal and external stakeholder management skills.

Job Responsibility

Develop and lead costed workforce plans at the state level to optimise labour allocation across facilities based on operational demand and availability
Identify and mitigate labour risks, including over- or under-supply, by collaborating with stakeholders and implementing proactive solutions
Support national strategy deployment for labour attraction, retention, scheduling, and performance management, ensuring alignment with business needs
Optimise workforce mix between permanent and agency labour to meet seasonal and flexible operational requirements
Implement standardised labour planning processes and systems, including forecasting, scheduling, and reporting frameworks for consistent performance
Coordinate pilots and process improvements, working with DCs and national teams to trial, refine, and roll out new capabilities
Provide data and analytical support using tools like Power BI to monitor workforce performance and enable informed decision-making
Maintain data quality standards across workforce planning and related systems to ensure accurate, timely information for planning and compliance.

What we offer

Career Growth: Endless learning and development opportunities
Inclusive Culture: Bronze Employer for LGBTQ Inclusion
Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
Mental Health: Gold accreditation by Mental Health Australia
Flexibility: Flex Ready and Family Friendly Workplace accredited

Director of Operations – Community Services

We’re supporting a well-established healthcare organisation delivering NHS-partn...

Location

United Kingdom , West Midlands

Salary:

85000.00 - 90000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

Significant senior operational leadership experience within NHS-partnered or independent healthcare services, including elective or community pathways
Experience managing large, complex multidisciplinary teams
Strong track record in workforce planning, scheduling, and operational optimisation
Demonstrated experience driving change and transformation in fast-growth or mature organisations
Commercial awareness and ability to operate alongside senior commercial and executive colleagues
Comfortable operating in fast-paced, high-growth, and change-led environments

Job Responsibility

Take full accountability for the end-to-end delivery of elective and community care services commissioned through NHS partnerships
Lead large, geographically dispersed clinical and operational teams through senior managers and heads of service
Ensure safe, compliant, and efficient service delivery aligned with NHS standards and contractual commitments
Maintain a visible presence, engaging with frontline teams to understand current operations and identify improvement opportunities
Lead operational transformation programmes to support sustainable growth without proportional cost increases
Identify and address legacy processes, operational inefficiencies, and capacity constraints
Drive adoption of technology-enabled solutions to improve workforce planning, scheduling, and patient experience
Support and deliver projects to optimise patient pathways, service access, and operational workflows
Oversee workforce planning across salaried and contractor models
Optimise rostering, capacity planning, and resource allocation

What we offer

Performance-related bonus
Hybrid working with regional travel to operational sites
A genuinely senior, autonomous leadership role with significant influence over strategy and delivery
Opportunity to lead and shape a major operational division within a high-growth healthcare provider
Exposure to executive decision-making and long-term career progression
A values-driven organisation committed to innovation, service quality, and sustainable growth

Fulltime

Senior Scheduler - Power Network Operations

The Senior Scheduler is responsible for developing, coordinating, and optimising...

Location

Australia , Ferntree Gully

Salary:

Not provided

Service Stream

Expiration Date

Until further notice

Requirements

Demonstrated experience in workforce scheduling, rostering, or operations planning, preferably in the utilities, construction, or field services sector
Strong knowledge of electricity distribution network operations or similar field-based environments
Proven ability to optimise schedules to reduce inefficiencies and improve productivity
High proficiency in scheduling/workforce management systems and MS Office tools
Excellent communication and stakeholder engagement skills
Strong analytical and problem-solving ability
Ability to work under pressure, adapt quickly to change, and manage competing priorities

Job Responsibility

Lead the end-to-end scheduling of field crews for maintenance, construction, inspection, and emergency response activities across the electricity distribution network
Optimise schedules to minimise crew travel and maximise utilisation and productivity
Collaborate with planning, operations, and field leadership teams to ensure resource availability aligns with work requirements
Monitor daily and weekly schedules, adjusting to manage changing priorities such as unplanned outages, weather events, or urgent work orders
Use scheduling and workforce management systems to allocate work efficiently and maintain data accuracy
Analyse performance data to identify improvements in scheduling efficiency, crew utilisation, and service delivery
Provide guidance, mentoring, and technical expertise to other schedulers and planners
Act as a key liaison point between field teams, supervisors, and operational control centres to ensure effective communication and work coordination
Ensure all schedules comply with safety, regulatory, and enterprise agreement requirements
Drive continuous improvement initiatives in scheduling practices, tools, and processes

Fulltime

Team Leader

We're on the lookout for dedicated and experienced Team Leaders to join our IKEA...

Location

Australia , Slacks Creek

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals
Managing and supporting the day-to-day operations, activities and co-workers of the Fulfilment Operations team including rostering, breaks, and ensuring KPIs are communicated and achieved
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Maintain a clean, organised, and safe working environment throughout the store and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Continuous improvement and securing effective, qualitative, and efficient daily Fulfilment Operations to guarantee a positive customer shopping experience through quality of products, merchandising and stock accuracy

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

New

Nursing Site Manager

Blackrock Health Hermitage Clinic is a private hospital providing a full range o...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Be registered in the general division of the Register of Nurses maintained by NMBI
5 years’ experience in an acute hospital setting
Demonstrate knowledge and understanding of the development and delivery of a comprehensive service, meeting a full range of key targets and making significant improvements
Worked with a diverse range of stakeholders internal and external to achieve successful outcomes
A proactive hands on ‘can do’ attitude
Demonstrated capability in change management
Hold an up to date ACLS course or a willingness to undertake same.
A health care management qualification is desirable at third level/ or level 9 on the National Qualification Authority of Ireland (NQAI.)
Previous Management Experience

Job Responsibility

Be responsible for the safe and effective operations of Nursing services towards ensuring patients have safe and timely access to services, expertise and support on a 24-hour basis.
Provide clinical leadership, support, expertise and managerial advice to all staff in the clinical area
Ensure that the day-to-day activities and resources of the hospital are managed and co-ordinated throughout, so that a first-class patient focused service is delivered.
Coordinates patient admissions, transfers, and discharges to ensure smooth and efficient patient flow throughout the hospital.
Be aware of all policies in relation to fire prevention, moving and handling, major emergency, waste management and risk management and implement these.
Promote and maintain a high standard of nursing care, to ensure the safety and wellbeing of all patients and staff and maintain an excellent hospital image at all times. Support service areas in day to day operational delivery of services and manage any professional or operation issues that required action and escalation.
Provide leadership and support to the nurse managers to enable and empower them to deliver high quality safe patient care and ensure agreed objectives and policies set are achieved.
Provide continuous improvement recommendations to the Director of Nursing & Transformation and wider executive team where necessary.
Develop effective workforce planning in conjunction with CNM’s. Be able to forecast trends regarding skill/case mix to ensure effective short and long term workforce planning.
Ensure that all nursing and support services are managed to optimise effectiveness, quality, safety and efficiency.

What we offer

Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Surfside Beach

Salary:

16.00 - 24.00 USD / Hour

CVS Health

Expiration Date

May 08, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Parttime

Rostering and Workforce Optimisation Manager

Affinity Trust

Location:
United Kingdom , Thame (Oxfordshire) or Leicester

Category:
Human Resources

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 20, 2026

Expiration:
April 15, 2026

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Location:United Kingdom , Thame (Oxfordshire) or Leicester

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 20, 2026

Expiration:April 15, 2026

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Location:
United Kingdom , Thame (Oxfordshire) or Leicester

Category:
Human Resources

Contract Type:
Not provided

Job Posted:
March 20, 2026

Expiration:
April 15, 2026