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Rooms Training Manager

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Four Seasons

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Location:
China , Taipa, Macao

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Rooms Division Trainer is responsible for developing, implementing and delivering training programs for all staff within the Rooms Division. This role is crucial in ensuring that all employees understand and meet the hotel's standards of service, fostering a culture of excellence and professionalism.

Job Responsibility:

  • Ensure all employees consistently deliver high standards of service
  • Conduct regular floor observations and service audits to evaluate service delivery quality and ensure adherence to service standards
  • Facilitate role‑play exercises to strengthen employee confidence and enhance performance in guest‑facing situations
  • Conduct and evaluate standard testing to ensure employees fully understand and comply with service standards and guest experience expectations
  • Maintain accurate testing records, identify performance gaps and implement targeted retraining to drive continual improvement
  • Work closely with department heads to identify training needs and develop appropriate corrective action plans and development programs
  • Plan, organize, and deliver structured training sessions tailored to the specific requirements of each department
  • Analyze guest feedback, audit findings and training evaluation results to identify performance gaps and areas for improvement
  • Monitor progress and ensure continuous and sustained improvement in service delivery standards

Requirements:

  • Bachelor’s degree in Hospitality Management or a related field
  • Minimum of 5 years in Rooms Division operations, with prior training or coaching experience preferred
  • Proficient in spoken communication and business writing in both Chinese and English
  • Strong commitment to delivering exceptional guest experiences and effectively resolving issues
  • Skilled in evaluating training effectiveness and employee performance metrics
  • Excellent communication, presentation, and interpersonal skills
  • Strong attention to detail with the ability to manage multiple tasks and priorities efficiently

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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