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Rooms Supervisor

United States, Lake Tahoe 27.58 USD / Hour · Job Posted April 19, 2026
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Job Description

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility

  • Assist staff with expediting problem payments
  • Follow up with guest regarding satisfaction with guest-related issues
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
  • Process all payment types such as room charges, cash, checks, debit, or credit
  • Set up accurate accounts for each guest upon check-in
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
  • Block rooms in the computer and identify designated requirements and requests
  • Contact appropriate individual or department as necessary to resolve guest call, request, or problem
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Review shift logs/daily memo books and document pertinent information in logbooks
  • Count bank at the beginning and end of shift
  • Balance and drop receipts according to Accounting specifications
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
  • serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager
  • complete safety training and certifications
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • Anticipate and address guests’ service needs
  • Speak with others using clear and professional language
  • prepare and review written documents accurately and completely
  • answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others
  • Ensure adherence to quality expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience

Nice to have

  • Day Shift Preferred
  • Open Availability And Weekend Shifts Preferred
  • Previous Supervisor Experience Preferred

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